Mark Marticio

Achievement:

• Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing sales revenue by 10% over 4 weeks.
• Used market analysis and metric tools to increase key audience by 20%.
• Drove brand awareness 5% by developing engaging Facebook ads campaigns.

Responsibilities:

• Posted new content for products and services when managing marketing and release calendars.
• Wrote social media content to increase engagement with customers.
• Developed marketing content such as, promotional materials and advertisements for social media.
• Utilized social media marketing tools such as Hootsuite and Sprout Social and Facebook Business.
• Collaborated with product specialists, and purchasers to create engaging relational and promotional campaigns across multiple platforms to increase followers and engagement organically while driving sales.
• Evaluated monthly performance statistics and used data to inform future strategies.

Achievements:

• Exercised proper judgment and decision making to analyse over 80 claims per week.

Responsibilities:

• Examined claims forms and other records to determine insurance coverage.
• Prepared reports of findings of investigations.
• Prepared summaries of damage, payments and policy coverage.
• Followed up with insured individuals regarding premium and deductibles payments.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Achievements:

• Excelled in supporting understaffed online department during COVID-19 through multi-tasking between several roles.
• Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Developed customer service improvement initiatives that decreased customer wait times by 20%.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

Responsibilities:

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Assisted customers with needs such as opening accounts and updating account details and signing up for new services.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Achievements:

• Sold 323% above sales target by leveraging relationship building (highest individual transaction to date).
• Acknowledge by store managers and district managers for friendliness and helpfulness with customers.
• Brainstormed and implemented creative solutions focusing on win-win outcomes for customers and team members.
• Excelled in trained newly hired Sales Associates in upselling techniques, customer service and product knowledge, bolstering job expertise within two months.

Responsibilities:

• Delivered personalized customer service through conscientious and genuine interaction.
• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff when store manager is away.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.

Achievements:

• Reduced crashes and waste materials by 80% through recognizing issues and errors early.
• Created and implemented training manual on machine operations and maintenance which is still in use.
• Oriented and trained five apprentices in safe usage and care of high-speed machinery and tools.

Responsibilities:

• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Conducted quality controls, edited blueprints and general administration.
• Established safe environment by keeping shelves, pallet areas and workstations organized.
• Increased technical knowledge by attending educational workshops, reviewing publications and self-study.
• Performed warehouse duties; processed requests and supply orders.