Mark McNair
Berkeley Vale,NSW
Summary
Proven Account Manager with a track record of fostering high client satisfaction and retention at ATOM Supply. Excelled in relationship building, account management, and driving revenue growth by leveraging CRM proficiency and exceptional customer service skills. Achieved consistent sales growth by mastering both teamwork and strategic client negotiations.
Overview
12
12
years of professional experience
Work History
Account Manager
ATOM Supply
04.2023 - 12.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Internal Sales Representative
MM Electrical
12.2012 - 04.2023
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
Education
Diploma - Marketing Management
TAFE NSW
NSW10-2002
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Issue resolution
- Relationship building and management
- CRM proficiency
- Vendor relations
- Territory management
- Brand management
Timeline
Account Manager
ATOM Supply
04.2023 - 12.2024
Internal Sales Representative
MM Electrical
12.2012 - 04.2023
Diploma - Marketing Management
TAFE NSW
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