Mark McRae

• Assistant to General Manager in the coordination and installation of complex commercial and residential landscaping projects.

• Managed day-to-day business operations in Commercial and Residential HVAC systems.
• Implemented OHS policies and procedures to ensure safety on job sites;
• Conducted monthly toolbox meetings with team members.
• Responsible for all leads, sales, service sales and quoting within the business;
• Project Management and customer support during all commercial and large residential installations;
• Consulted with customers to assess needs and propose optimal solutions:
• Offerings within the business included:

Design and Engineering;

Installation, Maintenance & Repairs on all Commercial and Residential Systems;

Essential Services Testing & Certification;

Commissioning & De-Commissioning of HVAC Systems;

Building Management Systems;

Shop Fitouts & Air Balancing;

Car Park & Kitchen Exhaust Systems / Ventilation:

Duct Cleaning, Coil Cleaning; Rust Treatment;

• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers and pricing structures to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Trained and developed team members to build necessary skills sets.
• Established, optimized and enforced business policies to maintain consistency across the business..
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• Management of all commercial service contract sales, service project sales, profitability, customer support, accounts receivable and contract negotiation to all assigned accounts.
• Management of a designated service team and allocation of apprentices.
• Build and manage customer relationships and contracts
• Management of all works associated with maintenance, repairs and service projects within assigned accounts.
• Provide customers with technical support & direction, planning, quoting, equipment and tool purchasing, OHS and QA supervision to all works carried out.
• Maintain and improve a safe working environment in line with Dalkia Technical Services / Veolia Energy's OHS Policies and Procedures.
• Responsible for the review and analysis of all reports and documents related to assigned, contracted customers.

• Provided high level service and support, including remote dial in, to local and international customers;
• Planned, scheduled and carried out all HVAC servicing and repairs to local and international customer equipment;
• Installed new equipment and explained operation and routine maintenance protocols to customers in dual language (German and English).
• Arranged spare parts, tools and equipment prior to travelling internationally to customers in the pharmaceutical industry, including USA, Germany, Japan, UK, Switzerland.
• Assisted with technical design, construction and testing of new automated cold stores for the pharmaceutical industry.

• Successfully completed Marine Technician trade qualification;
• Successfully completed nationally recognised Refrigeration and Air Conditioning trade qualification;
• Carried out planned maintenance, repair and installation of HVAC equipment on various Navy Ships at sea and in dock;
• (Dockmaster) - Responsible for lifting Patrol Boats into dry dock cradles to carry out Quarterly and Annual maintenance checks, equipment repairs and replacements on all HVAC equipment including refrigeration.