Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark McRae

Pimpama

Summary

As an experienced and certified HVAC technician, installer, sales and project manager, my broad career choices have also allowed me to develop proficiency and versatility across a range of tasks, including plumbing, electrical work, carpentry, structural landscaping, gardening, and general facility maintenance.

Military-trained in the Navy with years working overseas, I adapt quickly to new environments and high-pressure situations. My background as a skilled HVAC service technician equips me with technical knowledge of HVAC systems, while my leadership experience ensures successful team management, time-sensitive operational needs and project delivery to maximize customer satisfaction.

While I have not been directly employed in the hotel industry, I have collaborated closely for many years of my career with operations and maintenance teams at several Gold Coast Hotel and Resort chains including Sheridan Grand Mirage Resort, Marriot Resort, Mercure Resort, Holiday Inn, Q1, Sofitel, Novotel and Oracle. I have assisted with HVAC needs, navigated budgetary and operational constraints, and worked with managers and stakeholders to troubleshoot critical issues, ensuring minimal disruption and down time to services.

Experience in preventive maintenance, urgent repair troubleshooting, quoting, budgeting, and building strong client relationships, I am committed to safety, operational efficiency, teamwork, and delivering tasks on time, in results-focused environments. I bring integrity, a high work ethic, and excellent team-based communication to every role.

I am seeking the next challenge in my career where I can apply my skills and experience in a similarly focused environment.

Overview

32
32
years of professional experience

Work History

Sales and Project Manager

Acclaim Air Conditioning Pty Ltd
09.2023 - 09.2025
  • Quotes and Sales of commercial and residential air conditioning projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Provided detailed project status updates to stakeholders and executive management.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Coordinated with subcontractors to streamline workflows and enhance service delivery efficiency.
  • Developed project documentation, including scope, schedules, and budgets for air conditioning projects.
  • Conducted regular site inspections to monitor progress and compliance with safety standards.

Structural Landscaping

Gold Coast Landscapes
03.2022 - 09.2023
  • Assistant to General Manager in the coordination and installation of complex commercial and residential landscaping projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Business Owner / Director

Custom Air Industries Pty Ltd
06.2015 - 04.2021
  • Managed day-to-day business operations in Commercial and Residential HVAC systems.
  • Implemented OHS policies and procedures to ensure safety on job sites.
  • Conducted monthly toolbox meetings with team members.
  • Responsible for all leads, sales, service sales and quoting within the business.
  • Project Management and customer support during all commercial and large residential installations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers and pricing structures to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and developed team members to build necessary skills sets.
  • Established, optimized and enforced business policies to maintain consistency across the business.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Customer Account Manager

Veolia Energy Solutions
07.2009 - 03.2015
  • Management of all commercial service contract sales, service project sales, profitability, customer support, accounts receivable and contract negotiation to all assigned accounts.
  • Management of a designated service team and allocation of apprentices.
  • Build and manage customer relationships and contracts management of all works associated with maintenance, repairs and service projects within assigned accounts.
  • Provide customers with technical support & direction, planning, quoting, equipment and tool purchasing, OHS and QA supervision to all works carried out.
  • Maintain and improve a safe working environment in line with companies OHS Policies and Procedures.
  • Responsible for the review and analysis of all reports and documents related to assigned, contracted customers.

HVAC-R Service Technician

Veolia Energy Solutions
06.2007 - 06.2009
  • Diagnosed and repaired HVAC-R systems, ensuring optimal performance and safety compliance.
  • Conducted routine maintenance on refrigeration and air conditioning units to enhance efficiency.
  • Collaborated with team members to troubleshoot complex HVAC-R issues, improving resolution times.
  • Managed inventory of tools and parts, streamlining supply chain processes for service operations.
  • Implemented preventive maintenance schedules that reduced equipment downtime significantly.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.

HVAC-R Service Technician

Remp AG
02.2000 - 03.2007
  • Provided high level service and support, including remote dial in, to local and international customers.
  • Planned, scheduled and carried out all HVAC servicing and repairs to local and international customer equipment.
  • Installed new equipment and explained operation and routine maintenance protocols to customers in dual language (German and English).
  • Arranged spare parts, tools and equipment prior to travelling internationally to customers in the pharmaceutical industry, including USA, Germany, Japan, UK, Switzerland.
  • Assisted with technical design, construction and testing of new automated cold stores for the pharmaceutical industry.

Marine Technician

Royal Australian Navy
09.1993 - 09.2000
  • Successfully completed Marine Technician trade qualification.
  • Successfully completed nationally recognised Refrigeration and Air Conditioning trade qualification.
  • Carried out planned maintenance, repair and installation of HVAC equipment on various Navy Ships at sea and in dock.
  • (Dockmaster) - Responsible for lifting Patrol Boats into dry dock cradles to carry out Quarterly and Annual maintenance checks, equipment repairs and replacements on all HVAC equipment including refrigeration.

Education

Certificate III UTE30999 - Electrotechnology Refrigeration And Air Cond

RMIT University
Melbourne, Victoria, VIC
11.1995

Refrigernat Handling License RAC01 - Full Refrigeration And Air Cond License L115863

RMIT University
Melbourne, Victoria, VIC
12.1995

Certificate IV - Leadership And Management

Frontline Management Institute
Brisbane, QLD
02.2010

Skills

  • Technical support and services HVAC
  • Repair and maintenance on small to large HVAC systems
  • Structural Landscaping
  • Proficient knowledge on plumbing, electrical, carpentry, general landscaping and gardening
  • Project and contract management, planning and scheduling
  • Client relations and conflict management
  • Advanced problem solving
  • Budgeting and forecasting
  • Risk management / OHS procedures
  • Productivity improvement systems
  • Residential and Commercial construction experience

Languages

English
Native or Bilingual
German
Professional Working

Timeline

Sales and Project Manager

Acclaim Air Conditioning Pty Ltd
09.2023 - 09.2025

Structural Landscaping

Gold Coast Landscapes
03.2022 - 09.2023

Business Owner / Director

Custom Air Industries Pty Ltd
06.2015 - 04.2021

Customer Account Manager

Veolia Energy Solutions
07.2009 - 03.2015

HVAC-R Service Technician

Veolia Energy Solutions
06.2007 - 06.2009

HVAC-R Service Technician

Remp AG
02.2000 - 03.2007

Marine Technician

Royal Australian Navy
09.1993 - 09.2000

Certificate III UTE30999 - Electrotechnology Refrigeration And Air Cond

RMIT University

Refrigernat Handling License RAC01 - Full Refrigeration And Air Cond License L115863

RMIT University

Certificate IV - Leadership And Management

Frontline Management Institute
Mark McRae