Summary
Overview
Work History
Education
Skills
Timeline
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Mark Miller

Mark Miller

Salisbury,Qld

Summary

Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in [Type] disability support.

Overview

8
8
years of professional experience

Work History

Disability Support Worker

Self Employed
07.2022 - 02.2024
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.

Disability Support Worker

CPL
04.2021 - 07.2022
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Drove clients safely to social activities and appointments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Adhered to company requirements for patient interactions and care standards.

Client Account Manager

Vystal Property Management
01.2016 - 08.2019
  • Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
  • Managed a diverse portfolio of clients for optimal account growth and retention.
  • Delivered exceptional customer service with timely communication and proactive problemsolving.
  • Streamlined internal processes to improve efficiency and enhance client experiences.
  • Designed customized account strategies tailored to the unique needs of each client.
  • Stayed current on industry developments as well as competitor offerings, utilizing this knowledge strategically when developing recommendations for clients.
  • Gained trust from clients by demonstrating expertise in their industries while consistently delivering high-quality service tailored specifically to their needs.

Education

Certificate III in Aged Care & Disability Support -

GCESS
Brisbane, QLD
10.2020

Skills

  • Client Education
  • Home Healthcare Services
  • Independent Living Support
  • Client Needs Assessment
  • Individual Support Plans
  • Relationship Building
  • Family Communication
  • Personal Care
  • Progress Documentation

Timeline

Disability Support Worker

Self Employed
07.2022 - 02.2024

Disability Support Worker

CPL
04.2021 - 07.2022

Client Account Manager

Vystal Property Management
01.2016 - 08.2019

Certificate III in Aged Care & Disability Support -

GCESS

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Mark Miller