MARK MILLER
Phillip,ACT
Summary
Experienced Coach Bus Driver with background in safe and efficient transport of passengers to various locations. Strengths include exceptional knowledge of route planning, active listening skills, and ability to maintain calm under pressure. Contributed to improved passenger safety and satisfaction in previous roles through careful driving and effective communication.
Overview
40
40
years of professional experience
Work History
Medicare Specialist
Services Australia
Greenway, ACT
01.2023 - 05.2025
- Provided guidance to clients on Medicare enrollment and benefits.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Managed case documentation and maintained client records in the system.
- Resolved client inquiries and issues related to Medicare services promptly.
- Conducted training sessions for staff on updated Medicare policies and procedures.
- Established effective working relationships with other departments within the organization.
- Evaluated customer feedback concerning their experience with the organization's Medicare services.
- Informed applicants of other agencies providing useful or related assistance.
Coach Bus Driver
Greyhound Australia
Pinkenba, QLD
05.2021 - 01.2023
- Operated large coach buses for safe and timely passenger transport.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with boarding, luggage handling, and seat arrangements.
- Communicated effectively with dispatch regarding route changes and schedules.
- Adhered to traffic laws and company policies throughout all trips.
- Managed passenger behavior to maintain a safe and pleasant environment.
- Provided emergency assistance when necessary to ensure passenger safety.
- Maintained accurate records of trips, mileage, and fuel consumption.
School Bus Driver
ComfortDelGro Corporation
Phillip, ACT
05.2020 - 05.2021
- Operated school bus safely on designated routes.
- Ensured student safety during boarding and disembarking.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Managed student behavior to promote a safe travel environment.
- Reported vehicle maintenance issues promptly for repairs.
- Assisted in training new drivers on safety protocols and procedures.
- Maintained accurate records of passenger counts and trip logs.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Attended staff meetings and training sessions regularly for professional development purposes.
Coach Captain
Murrays Coaches
Symonston, ACT
10.2013 - 03.2020
- Coach Captain at Murrays Coaches
- Developed training programs for new coaches and staff members.
- Implemented performance evaluation processes for athletes and coaches.
- Operated large coach buses for safe and timely passenger transport.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with boarding, luggage handling, and seat arrangements.
- Communicated effectively with dispatch regarding route changes and schedules.
- Adhered to traffic laws and company policies throughout all trips.
- Managed passenger behavior to maintain a safe and pleasant environment.
- Provided emergency assistance when necessary to ensure passenger safety.
- Maintained accurate records of trips, mileage, and fuel consumption.
- Drafted trip reports and recorded notable delays and route information.
- Followed all company policies relating to customer service standards during interactions with passengers.
- Monitored the condition of the bus, ensuring it was in a safe working order before each trip.
- Performed minor maintenance tasks such as changing light bulbs or replacing windshield wipers.
- Provided safe and efficient transportation to passengers on long-distance trips.
- Reported any mechanical issues encountered while driving back to base after each shift.
- Responded quickly to emergency situations in a calm manner while following safety protocols.
- Conducted pre-trip inspection of the coach bus, including checking oil, fuel, water, brakes, tires and lights.
- Interacted positively with customers throughout their journey by answering questions in a friendly manner.
- Greeted new passengers when they boarded the coach bus and provided them with instructions for their journey.
- Assisted disabled or elderly passengers getting on and off buses by providing physical support as needed.
- Cleaned interior of coach buses between trips, ensuring a comfortable environment for future riders.
- Recorded accurate mileage logs at designated stops along routes for reporting purposes.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Passport Processing Officer
Australian Department of Foreign Affairs & Trade
05.2012 - 10.2013
- Passport Processing Officer at Australian Department of Foreign Affairs & Trade
- Collection and Processing of documents and information from Australian Passport applicants.
Bus Driver
Transport Canberra
07.2007 - 06.2011
- Bus Driver at Transport Canberra
- Bus driving duties within the Australian Capital Territory
Intelligence Officer
Australian Federal Police
03.2003 - 04.2011
- Intelligence Officer at Australian Federal Police
- Telecommunications Interception and Intelligence duties in various departments
Security Guard
Starr Security
01.2002 - 03.2003
- Security Guard at Starr Security
- Security Officer duties in various locations in the Australian Capital Territory
Hotel Operations Manager
Marriott International
07.1993 - 12.2001
- Hotel Operations Manager at Marriott International
- The operational managerial duties of various hotel properties in the USA and Australia.
Customs Officer
Australian Department of Home Affairs
03.1985 - 04.1993
- Customs Officer at Australian Department of Home Affairs
- Customs Officer duties at Sydney International Airport
Education
Senior Secondary Certificate of Education -
Southport State High School
01.1979
Skills
- Managerial
- Operations Manager
- Telecommunications
- Collection
- Drivers
- Operations
- Passport
- Security
- Security Guard
- Claims processing proficiency
- Analytical reasoning
- Customer service expertise
- Networking and relationship building
- Strong communication skills
- Regulatory compliance
- Conflict resolution techniques
- In-depth medicare knowledge
- Reliability
- Self motivation
- Documentation skills
- Professional demeanor
- Problem-solving aptitude
- Written communication
- Cultural sensitivity
- Problem-solving abilities
- Teamwork and collaboration
- De-escalation techniques
- Multitasking ability
- Active listening
- Telephone etiquette
- Confidentiality practices
- Decision-making
- Vehicle inspection
- Emergency response
- Trip documentation
- Customer service
- Safety compliance
- Communication skills
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Client engagement
- Staff training
- Weather awareness
- Defensive driving
- Trip preparation
- Disability awareness
- Vehicle maintenance
- Safe driving
- Punctuality
- Logbook management
- Elderly and disabled assistance
- Fare collection
- Route schedule adherence
- Navigation and road safety
- Strong safety history
- Wheelchair lift operation
- Impeccable driving record
- Patience under pressure
- Passenger safety
- Basic mechanical knowledge
- Physical stamina
- Commercial driving
- Clean driving record
- Weather condition driving
- Transporting students
Availability
Permanent Full Time, Permanent Part Time, Casual
References
References available upon request.
Timeline
Medicare Specialist
Services Australia
01.2023 - 05.2025
Coach Bus Driver
Greyhound Australia
05.2021 - 01.2023
School Bus Driver
ComfortDelGro Corporation
05.2020 - 05.2021
Coach Captain
Murrays Coaches
10.2013 - 03.2020
Passport Processing Officer
Australian Department of Foreign Affairs & Trade
05.2012 - 10.2013
Bus Driver
Transport Canberra
07.2007 - 06.2011
Intelligence Officer
Australian Federal Police
03.2003 - 04.2011
Security Guard
Starr Security
01.2002 - 03.2003
Hotel Operations Manager
Marriott International
07.1993 - 12.2001
Customs Officer
Australian Department of Home Affairs
03.1985 - 04.1993
Senior Secondary Certificate of Education -
Southport State High School