Mark Mumo Mutisya
BROWNS PLAINS,QLD
Summary
Compassionate person with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organisational, interpersonal and communication skills. Although I lack the experience in creating positive behaviour support plans, I have a vast experience in support worker role whereby I have implemented various PBSPs with participants. I strongly believe that this experience has elevated my confidence in my aspiring future career prospects. Moreover, previous studies in integrative psychotherapy and current studies in social work, contributes largely to my understanding of positive behaviour strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Multicap
07.2020 - Current
- Assist service users to leave independently
- Encourage service users to have choice and control in decision making
- Support and assist in provision of safe comfortable and secure home environment
- Adhering to organization policies and procedures
- Assist service users with budgeting and shopping
- Assist with domestic chores such as cooking and cleaning
- Accompany service users on shopping expeditions and recreational walks
- Offer emotional and physical support to the service user
- Administering medication as prescribed by the doctor or as indicated in the service users’ info
- Basic Administrative duties such as filling out daily reports, medication charts, communication books.
Case Management Intern
YFS
07.2023 - 11.2023
- Maintained accurate records, ensuring timely reporting and compliance with program requirements.
- Collaborated with multidisciplinary teams to ensure cohesive care and support for clients.
- Safeguarded client confidentiality through diligent adherence to privacy policies and procedures.
- Improved client access to community resources by maintaining a current knowledge of available services and programs.
- Coordinated referrals to support services such as mental health counseling, housing assistance, or vocational training programs.
- Developed strong rapport with clients, fostering trust and open communication throughout the case management process.
Lifestyle Support Worker
Branches Lifestyle Support
02.2017 - 07.2020
- Assist service users with personal care including toileting, personal hygiene, and meal preparation
- Support and assist in provision of safe comfortable and secure home environment
- Adhering to organization policies and procedures
- Assist service users with budgeting and shopping
- Assist with domestic chores such as cooking and cleaning
- Accompany service users on shopping expeditions and recreational walks
- Offer emotional and physical support to the service user
- Administering medication as prescribed by the doctor or as indicated in the service users’ info
- Basic Administrative duties such as filling out daily reports, medication charts, communication books.
Support Worker
Real Community Service
07.2016 - 02.2017
- Provide quality support that aligns with personal individual support plan
- Maintaining detailed reporting which includes; written reports, daily case notes and individual support plan
- Providing support to complex and challenging behavior
- Providing support in maintaining client independence
- Support and provision of safe secure environment.
Support Worker
Ability care
11.2015 - 05.2016
- Provide active companionship with service users
- Help in preparation of appropriate meals to a user
- Responsible for administering medication as stated on one’s care plan or on doctor’s prescription
- Escort service users on their day to day activities/appointments e.g
- Therapies, shopping
- General handling of service users’ monies
- Perform personal care as well as housekeeping duties.
Education
Master of Social work - Community Organization And Advocacy
Griffith University
Gold Coast, QLDBachelor of integrative Psychotherapy - Counseling Psychology
IKON INSTITUTE
Brisbane, QLD03.2022
Advance Diploma in Business Management - Business Management And Leadership Skills
Australia College of Technology and Business
Fortitude Valley, QLD03.2018
Skills
- Intake processes with clients
- Counselling skills
- Psychotherapeutic approaches
- Manual Handling training
- Open Driver’s License and reliable car
- Computer skills such as excel, word, PowerPoint
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Individual Support Plans
- Risk Assessments
- Emotional Support
- Social Skills Development
- Personal Growth Support
- Behavior Support Plans
- Recordkeeping proficiency
- Positive Reinforcement
- Life Skills Training
- Multicultural Sensitivity
- Individualized support plans
References
Lisa Piper
Service Manager (Multicap)
0403 710 693
lisa.piper@multicap.org.au
Katie McComick
Case Manager (YFS)
0481 993 890
kathrynM@yfs.org.au
Chloe Ririnui
Service Leader (Multicap)
0481 461 820
chloe.ririnui@multicap.org.au
Certification
Bachelor degree in integrative psychotherapy
MAYBO training
NDIS Certification
First Aid and CPR certification
Responding to suicide attempts and self harm training
Suicide Alertness Training
Timeline
Case Management Intern
YFS
07.2023 - 11.2023
Disability Support Worker
Multicap
07.2020 - Current
Lifestyle Support Worker
Branches Lifestyle Support
02.2017 - 07.2020
Support Worker
Real Community Service
07.2016 - 02.2017
Support Worker
Ability care
11.2015 - 05.2016
Master of Social work - Community Organization And Advocacy
Griffith University
Bachelor of integrative Psychotherapy - Counseling Psychology
IKON INSTITUTE
Advance Diploma in Business Management - Business Management And Leadership Skills
Australia College of Technology and Business
Bachelor degree in integrative psychotherapy
MAYBO training
NDIS Certification
First Aid and CPR certification
Responding to suicide attempts and self harm training
Suicide Alertness Training
Similar Profiles
Chloe MowerChloe Mower
Disability Support Worker at MulticapDisability Support Worker at Multicap
Uzzi ObinnaUzzi Obinna
Service Leader at MulticapService Leader at Multicap
Muskan AroraMuskan Arora
Service Leader at MulticapService Leader at Multicap