Summary
Overview
Work History
Education
Skills
Timeline
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Mark Muir-Gould

Alderley

Summary

Accomplished Scheduling Team Leader with a proven track record across different industries, enhancing team collaboration and resolving conflicts effectively. Expert in utilizing specialized software for precise estimations, significantly boosting client trust. Skilled in fostering inclusive environments and driving team motivation, demonstrating exceptional problem-solving and people management abilities.


Overview

23
23
years of professional experience

Work History

Scheduling Team Leader

Communify Queensland
01.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Scheduling Team Leader

StVincents Care Services
03.2015 - 01.2020
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Personal Care Worker

StVincents Care Services
07.2008 - 04.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.

Estimator/Production Scheduler

Central Queensland Frames & Trusses
12.2001 - 06.2008
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Tracked progress of manufacturing orders using mango tech, Pryda and prostix software.

Education

Bachelor of Nursing - Nursing

Queensland University of Technology
Brisbane, QLD
12-2030

Certificate III - Residential And Home Care

TAFE QLD
QLD
03-2020

Diploma - Cinematography

Brisbane School of Cinematography
Bowen Hills
04-1991

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • People management
  • Complex Problem-solving
  • Conflict resolution

Timeline

Scheduling Team Leader

Communify Queensland
01.2021 - Current

Scheduling Team Leader

StVincents Care Services
03.2015 - 01.2020

Personal Care Worker

StVincents Care Services
07.2008 - 04.2015

Estimator/Production Scheduler

Central Queensland Frames & Trusses
12.2001 - 06.2008

Bachelor of Nursing - Nursing

Queensland University of Technology

Certificate III - Residential And Home Care

TAFE QLD

Diploma - Cinematography

Brisbane School of Cinematography

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Mark Muir-Gould