Mark Mulcahy

· Metropolitan and Regional Sunrise Activations

· Workflow development and Implementation

· Data Integrity work – MRN and Visit Merges

· PMI training to Regional PMI’s providing ongoing support and education.

· SDM/ OPAL implementation

· SRM Replacement Project

· Document configuration build – Analysts level access work from the DMR Admin Tool

· Change Requests - zClerical Visit and presenting solutions raised by the LHN’s to Governance groups such as the ESSC and SDM CSG

· SRT Regional Activations

· Regression Testing

· Document and Service Validations

· Ongoing Marval management -providing support to users

• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all learners
• Run EMR Classroom training for the following areas·
• Admission to Discharge
• · Emergency PAS
• · Records Manager
• · Desktop Scanning and Batch Scanning
• · Casenote Tracking

· Assisting in the implementation of EPAS to TQEH

with training and developing workflows and ongoing data quality management

· Work closely with team members, medical and nursing staff to coordinate administrative services to the Emergency Department

• Improved department efficiency by streamlining processes and implementing new organizational systems.

· Supervising 20 clerical officers

· Training new staff members

· Managing clerical officers including appraisals

· Ensuring appropriate clerical cover for the department and assisting during times of staff shortages

· Completing staff rosters

· Processing staff timesheets and leave

· Liaising with clinical administration on Department issues and attending committee meetings

· Processing all new patient registrations on (PMI) HOMER

· Modifying data of existing patients

· Retrieval and filing of patient medical records

· Admitting patients to wards and to short stay within the Department

· Liaising with Nursing and Medical staff regarding patient information and patient flow

· Handling patient inquiries face-to-face and over the ‘phone

· Training new staff

• Maintaining patient information systems

· Assisting the supervisor with staff training

· Liaising with departments and wards within FMC and other hospitals

· Relieving on the front enquiry desk – providing patients and the general public with directions and information

· Retrieving, collating and transporting medical records within FMC

· Filing of medical records and patient results