Mark Owen
Seaford,Australia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Operations Manager
Olympus
01.2024 - 07.2024
- Mentored team members to advance their skills and knowledge, fostering growth within the company.
- Collaborated with sales teams on strategies for upselling and retaining customers, increasing overall revenue generation.
- Transformed strategy into standard practice with measurable KPIs.
- Performed business analysis and provided guidance on best practices and various approaches.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
- Maintained thorough documentation of policies and procedures to enhance consistency and transparency across the team.
Activities Co-ordinator
Asuria
06.2022 - 12.2024
- To Improve the Skills of Youth Participants aged 15 to 25 through Education CERTIII and Developing Job Ready skills workshops
- I have built confidence in My Students to Achieve their studies by using my significant knowledge in Life coaching, counselling, and acceptance and commitment therapy
- I have used my skill set to develop confidence in the students to interview for a range of Jobs, including apprenticeships, Traineeships, and direct employment
- Through a solid knowledge of scientific-based research, I have been able to plan their success through SMART Goal setting and building confidence in themselves to take ownership of the process
- My Responsibility for developing and coordinating activities addressed Participant's vocational and non-vocational barriers and improved their work readiness.
Senior Performance Leader
Front Line performance group
12.2018 - 01.2020
- Within this Role, I demonstrated my Pasion for Helping people to tap into their potential by connecting with them and building their customer service and sales skills
- Throughout the program, I built relationships with various customers, employers, and staff
- I achieved all KPIs in the role and successfully assessed, matched, and referred Europcars team to internal and external Leadership roles.
Customer Service Manager - Senior Retail Manager
Telstra
07.2008 - 07.2018
- Within this Role, I demonstrated Strong administration skills, including Data entry, typing skills, word, excel, and Outlook
- I also gained valuable insight into project management and solving complex customer issues.
Education
Human Resource Management (Psychology) -
Deakin University
06.2023
ACT Therapist -
Dr Russ Harris, Melbourne
05.2022
Diploma in Counselling -
Open Colleges, Melbourne
06.2020
CERT IV - Life coaching -
Coaching Institute, Melbourne
02.2017
Skills
- Interpersonal Skills
- Relationship Builder
- Goal Setting
- Motivating Others
- Team Building
- Problem-solving abilities
- Leadership experience
- Operational Efficiency
- Client satisfaction
- Collaborative mindset
- Compliance Management
Accomplishments
- Invited by the CEO of Telstra to take part in the NBN change initiative for Telstra
- Rolled out FPG Service based sales model to 27 locations Australia wide
- Excellence award for people development of people
Driverlicense
Full
Personal Information
Gender: Male
References
References available upon request
Timeline
Customer Operations Manager
Olympus
01.2024 - 07.2024
Activities Co-ordinator
Asuria
06.2022 - 12.2024
Senior Performance Leader
Front Line performance group
12.2018 - 01.2020
Customer Service Manager - Senior Retail Manager
Telstra
07.2008 - 07.2018
Human Resource Management (Psychology) -
Deakin University
ACT Therapist -
Dr Russ Harris, Melbourne
Diploma in Counselling -
Open Colleges, Melbourne
CERT IV - Life coaching -
Coaching Institute, Melbourne
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