Mark Owens
Sydney,NSW
Summary
Bringing over 8 years of sales experience from renowned companies like Currys, Harvey Norman, and Joe Duffy Leasing, coupled with my Bachelor of Business (Honours) and tenure as a Category Trading Advisor at eBay, I excel in driving operational and commercial success. My proven track record includes rejuvenating categories and empowering SMB business sellers for growth. Leveraging my coaching skills and strategic mindset, I've played a pivotal role in catapulting GMV on the eBay UK site to new heights. Now, as an electrical recruiter, I apply my expertise in sales, business development, and marketing to forge strong client relationships, while sourcing top talent and expanding business operations in Australia.
Overview
9
9
years of professional experience
Work History
Electrical Recruitment Consultant
Cranfield Group
02.2024 - Current
- Spearhead Business Development initiatives, driving market research and client canvassing to expand agency's clientele effectively.
- Foster strong client relationships by understanding their needs and staffing requirements through site visits and attentive listening.
- Skillfully determine hire rates and communicate them to clients, demonstrating adept negotiation skills.
- Utilize diverse advertising platforms and databases to attract top-tier candidates for open roles.
- Employ strategic networking techniques, particularly on LinkedIn, to enhance agency's reach and reputation among clients and candidates.
- Ensure seamless candidate onboarding and compliance by registering candidates and gathering necessary documentation.
- Provide exceptional client service, promptly addressing inquiries and resolving issues, to foster long-term relationships conducive to business growth
Category Trading Advisor/Account Management
EBay (UK)
09.2022 - 10.2023
- Lead and develop operational and commercial relationships with allocated sellers, aligned with category strategy.
- Recruit sellers onboard and introduce them to the Pro-Trader programme.
- Proactively coached assigned accounts, identifying and implementing agreed scaling opportunities to drive GMV growth on eBay.co.uk.
- Demonstrated expertise in interpreting seller needs and behaviours, effectively delivering the most relevant offers to buyers.
- Sourced and secured market-leading inventory to support strategy execution, ensuring eBay remained the most competitive platform for buyers in the assigned category.
- Assisted sellers in achieving full optimisation of their listings by reviewing titles, keywords, descriptions, and images, and implementing effective SEO strategies to enhance visibility and drive sales.
- Leveraged tactics to increase product visibility on site, driving both seller and category GMV.
- Provided guidance to sellers on adopting eBay's marketing and promotional tools, enhancing their sales potential.
- Educated sellers on key marketing campaigns throughout the year, collaborating on joint marketing calendars.
- Ensured compliance with policies, finance procedures, and vetting processes.
- Collaborated with inventory-sourcing colleagues to optimise promotional spaces and plan slots effectively.
- Actively participated in weekly business unit meetings, sharing performance updates, and insights, and executing actions for assigned categories and sellers.
- Travel and attend seller events and take part in roadshows.
Vehicle Leasing Sales Consultant
Joe Duffy Group
01.2022 - 09.2022
- Provided proactive advice and consultation to customers and drivers, ensuring their needs and concerns were addressed effectively.
- Demonstrated exceptional client retention skills, building strong and long-lasting relationships with customers.
- Made car policy and cost-saving recommendations to customers, optimizing their insurance coverage while reducing expenses.
- Supplied accurate and efficient quotations, maintaining high levels of precision in all pricing-related tasks.
- Managed orders and enquiries efficiently, ensuring prompt and satisfactory resolution for customers.
- Utilized Joe Duffy's standard/harmonized reports and templates to effectively manage customer reporting and deliver comprehensive insights.
- Adapted and managed fluctuating workloads, demonstrating the ability to prioritize and meet deadlines in a dynamic environment.
- Assisted in the implementation of new business initiatives, contributing to the successful onboarding of clients.
- Effectively addressed requests from the Joe Duffy Group, collaborating and coordinating efforts to meet business requirements.
- Worked closely with the Finance Department, contributing to credit approvals, resolving invoice queries, and managing debtors.
- Identified growth opportunities with existing clients, proactively suggesting strategies to expand business relationships.
Ecommerce Merchandising Specialist
Harvey Norman
09.2020 - 01.2022
- Conducted competitor benchmarking to analyze and respond to market trends effectively.
- Stayed updated with the latest customer trends, utilizing insights to inform merchandising strategies.
- Fostered a culture of continuous improvement, aiming to deliver a best-in-class customer experience.
- Collaborated with UX teams on AB testing and conversion drivers to optimize website performance.
- Integrated analytics into merchandising strategy, leveraging internal purchase and site metrics, market trends, and competitive analysis.
- Worked closely with product specialists to plan and execute end-to-end product launches, ensuring seamless integration into the merchandising strategy.
- Took ownership of the complete merchandising cycle, focusing on categorizing products into new and existing categories, optimizing product ranking throughout the website, and implementing visual merchandising techniques to guide customers through the buying journey.
- Planned and coordinated campaigns aligned with seasonal trends, working closely with the Acquisition, CRM, and Content teams to ensure comprehensive 360 communication.
- Executed promotions to drive sales growth, increase conversion rate, and boost average order value.
- Leveraged SEO strategies and techniques to enhance product visibility and optimize search rankings, driving organic traffic and sales.
Mobile & Computer Technology Salesperson
Harvey Norman
11.2017 - 09.2020
- Customer-focused retail professional with a proven track record in successful business environments.
- Skillful in managing work tasks around customer needs, ensuring a seamless balance of service and efficiency.
- Dedicated to going above and beyond to provide exceptional customer-focused problem-solving.
- Experienced in efficiently resolving customer complaints and making quick decisions for customer satisfaction.
- Passionate about exceeding individual and store sales targets, consistently achieving key performance indicators.
- Proactive approach to maximizing sales opportunities, including successful strategies for extra add-ons and increased commissions.
- Strong commitment to adaptability, problem-solving, and decision-making for enhanced customer happiness and overall business success.
Technology Salesperson
Currys
11.2015 - 11.2017
- Accomplished retail professional with a customer-centric focus, showcasing success in dynamic business settings.
- Proficient in aligning work tasks with customer needs, ensuring a harmonious blend of service excellence and operational efficiency.
- Committed to surpassing expectations by delivering outstanding customer-focused solutions.
- Skilled in efficiently addressing customer complaints and making prompt decisions to ensure satisfaction.
- Demonstrates a fervent drive to surpass individual and store sales targets, consistently meeting key performance indicators.
- Proactively implements strategies to boost sales, including successful approaches to extra add-ons and heightened commissions.
- Possesses a strong commitment to adaptability, effective problem-solving, and decision-making, with additional expertise in training staff to further enhance overall team performance.
Education
Bachelor of Business (Honours) - Business
Technological University Dublin
Dublin05.2020
Skills
- Client Relations
- Contract Negotiation
- Client management
- Relationship Building
Timeline
Electrical Recruitment Consultant
Cranfield Group
02.2024 - Current
Category Trading Advisor/Account Management
EBay (UK)
09.2022 - 10.2023
Vehicle Leasing Sales Consultant
Joe Duffy Group
01.2022 - 09.2022
Ecommerce Merchandising Specialist
Harvey Norman
09.2020 - 01.2022
Mobile & Computer Technology Salesperson
Harvey Norman
11.2017 - 09.2020
Technology Salesperson
Currys
11.2015 - 11.2017
Bachelor of Business (Honours) - Business
Technological University Dublin
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