Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Peters

Swan Hill

Summary

Dynamic leader with a proven track record at Aldi, enhancing store operations and customer satisfaction through expert inventory control and team management. Excelled in fostering a positive work environment, driving sales growth, and implementing efficient retail operations. Skilled in POS systems and mentoring, with a focus on achieving top-notch customer service and engagement.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Aldi
09.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Deputy Store Manager

Aldi
07.2019 - 09.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Cultivated a positive work environment, enhancing employee morale and reducing turnover rates.
  • Reviewed sales reports to identify trends, anticipate demand fluctuations, and make data-driven decisions on inventory management strategies.
  • Maintained visual standards throughout the store by regularly updating displays and floor layouts according to corporate guidelines.
  • Improved customer satisfaction by addressing and resolving complaints in a timely and professional manner.
  • Trained new employees on company policies, procedures, and best practices, fostering a knowledgeable workforce.
  • Enhanced customer loyalty through personalized service, attentive assistance, and prompt resolution of issues.

Store Assistant

Aldi
07.2018 - 07.2019
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Operated POS system to process payments and provide receipts.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Kitchen Staff Member

McDonald's Restaurant
01.2009 - 10.2017
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Completed Year 10 -

Swan Hill College
Swan Hill, VIC

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Staff management
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching

Timeline

Assistant Store Manager

Aldi
09.2022 - Current

Deputy Store Manager

Aldi
07.2019 - 09.2022

Store Assistant

Aldi
07.2018 - 07.2019

Kitchen Staff Member

McDonald's Restaurant
01.2009 - 10.2017

Completed Year 10 -

Swan Hill College

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