HOPE PHILLIPS
Sydney,NSW
Summary
Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations. Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Air Road
Lidcombe, Nsw
03.2021 - Current
- Monitored fuel level throughout shift and refueled when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Verified accuracy of items loaded onto truck against shipping documents.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Customer Service Representative
CTC
GLENMORE PARK
04.2018 - 02.2021
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
NGARUAWAHIA
Hamilton, NEW ZEALANDSkills
- Vehicle Maintenance
- Load Balancing
- Goods Transport
- Package scanning
- Equipment Operation
- Mileage Tracking
- Quality Assurance
- Cargo Handling
- Dispatch Communication
- GPS Navigation
- Problem-Solving
- Time Management
- Client Relationship Management
- Lifts up to 40KG
- Vehicle Cleaning and Maintenance
- Excellent sense of direction
- Local Delivery
- Delivery Scheduling
- Positive Attitude
- Pallet jack and hand truck operation
- Route Planning
- Attention to Detail
Timeline
Delivery Driver
Air Road
03.2021 - Current
Customer Service Representative
CTC
04.2018 - 02.2021
NGARUAWAHIA
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