Mark Pier
Canberra ,ACT
Summary
Dynamic leader with a proven track record of enhancing operational efficiency and driving revenue growth. Expert in business processes, priority management, and team building, consistently achieving and exceeding key performance indicators. Skilled in fostering strategic relationships and implementing effective planning, resulting in significant business achievements and sustainable success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Fitness First
05.2024 - Current
- Consulted with potential clients about personal needs and budget concerns.
- Provided information about restrictions and optional services.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Venue Manager
Duxton At O'Connor
01.2023 - 05.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Rostering and Employee management
- Stock count and orders
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Overlooked and managed Flatheads coffee shop
- Coordinated with catering staff to deliver food services for special events and functions.
- Coordinated and overlooked Functions
Office Manager
SprayTech Aviation
03.2021 - 12.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Wore correct clothing and protective equipment for jobs.
- Checked incoming orders and organized new stock.
- Determined project specifications and task prioritization by carefully reviewing work orders and related documents.
Farm Operator
Bundock Farms
02.2019 - 03.2022
- Selected and purchased supplies and equipment such as seed, farm machinery and livestock.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Created farm strategies to maximize production and convert farm operations to commercial standards.
- Maintained and repaired various farming equipment.
- Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
- Positioned irrigation systems to deliver optimal amounts of water for crop growth without waste.
Sales and Operations Manager
Dent Wizard International
01.2014 - 12.2018
- Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
- Shared feedback with internal departments to outline operational and training needs.
- Collaborated with management to define, document and implement new processes.
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
High School Diploma -
PCA
United States04-2005
Skills
- Business Processes and Procedures: Understanding and optimizing workflows to enhance efficiency and productivity
- Priority Management: Effectively managing tasks to ensure that critical deadlines are met, especially in time-sensitive environments
- Microsoft Access: Utilizing database management to track and analyze business data, which can support decision-making processes
- P&L Oversight: Monitoring profit and loss statements to ensure financial health and drive strategic planning
- Corporate Communications: Crafting and disseminating messages that align with business objectives, fostering transparency and collaboration
- Time-Sensitive Deliveries: Coordinating logistics to ensure timely delivery of products or services, crucial for maintaining customer satisfaction
- KPI Performance: Setting and tracking key performance indicators to measure success and identify areas for improvement
- Self-Motivated: Demonstrating initiative and drive, which is essential for personal and team success
- Team Building: Fostering a collaborative environment that enhances team performance and morale
- Managing Revenue Projections: Analyzing market trends and financial data to forecast revenue, aiding in strategic planning
- Price Structuring: Developing pricing strategies that align with market conditions and business objectives to maximize profitability
- Materials Planning and Logistics: Ensuring that the right materials are available at the right time, supporting operational efficiency
Accomplishments
- Shriner's Hospital.
- Ronald McDonald House.
- Big Brother's Big Sister's.
Awarded Honorary Voluntary With,
Certification
First Aid Certificate
CPR Certificate
RSG Certificate
RSA Certificate
Heavy Rigid Licence
4WD Certificate
Timeline
Sales Manager
Fitness First
05.2024 - Current
Venue Manager
Duxton At O'Connor
01.2023 - 05.2024
Office Manager
SprayTech Aviation
03.2021 - 12.2022
Farm Operator
Bundock Farms
02.2019 - 03.2022
Sales and Operations Manager
Dent Wizard International
01.2014 - 12.2018
First Aid Certificate
CPR Certificate
RSG Certificate
RSA Certificate
Heavy Rigid Licence
4WD Certificate
High School Diploma -
PCA
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