Summary
Overview
Work History
Education
Skills
Timeline
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Mark Pirie Dunne

Sydney,NSW

Summary

Motivated and personable professional seeking to further develop my skills within the hospitality industry. I bring strong communication abilities, a passion for high-quality service, and a desire to grow in areas such as bar service, wine pairing, barista work, and catering. I thrive in team environments and am eager to contribute to and learn from a dynamic hospitality team.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

4
4
years of professional experience

Work History

Bartender

TopGolf
09.2024 - 02.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Door-to-Door Sales Representative

the Progress Faculty
06.2024 - 09.2024
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
  • Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.

Stand-Up Comedian

Self Employed
01.2021 - 01.2023
  • Refined improvisational skills through regular participation in workshops and classes, enhancing overall stage performance versatility.
  • Adapted material promptly based on real-time audience feedback for continuous improvement of live shows.
  • Optimized stage presence and timing by analyzing performance recordings, resulting in improved audience reactions.
  • Developed strong rapport with venue staff members by displaying professionalism both onstage and offstage.
  • Performed live shows at various venues throughout region.

Delivery Driver

Woodies Pizza
08.2022 - 09.2022
  • - Delivered orders punctually and safely
  • - Verified order accuracy and collected payments
  • - Provided excellent customer service

Packaging Department Manager

De Toni Patisserie
05.2022 - 09.2022
  • - Managed food packaging operations and compliance
  • - Reduced waste and trained new staff
  • - Handled customer complaints and logistics

Sales Consultant

Bathroom Collective
03.2021 - 04.2022
  • - Provided product recommendations and managed customer accounts
  • - Met/exceeded sales targets
  • - Trained staff and negotiated contracts
  • - Delivered exceptional service and technical advice

Education

Certificate II - Film Studies

NIDA

RSA - Responsible Service of Alcohol

01.2024

RSG - Responsible Service of Gaming

01.2024

Higher School Certificate - English, Maths, Drama, Entertainment, Sport, Lifestyle & Recreation

01.2020

Skills

  • Hospitality & Bar
  • - Wine and food pairing knowledge
  • - Bartending and cocktail mixing (French Martini, Mojito, Espresso Martini, etc)
  • - Beer tap handling and keg management
  • - Bar setup, closing duties, and stock management
  • - Knowledge of spirits and liqueurs (eg Malibu Rum, Midori, Bombay Sapphire)
  • - Wine knowledge: Chardonnay, Pinot Noir, Shiraz, etc
  • Coffee/Barista
  • - Espresso preparation and service
  • - Coffee machine operation and cleaning
  • - Maintaining coffee quality and inventory
  • Catering
  • - Wine and cheese pairing knowledge
  • - Menu familiarity and guest service
  • - Meal service and wine pouring
  • - Team-based event support
  • Sales & Communication
  • - Product and service consultation
  • - CRM, pricing negotiation, and billing systems
  • - Customer engagement via email/social media
  • - Sales goal achievement and client retention
  • Customer service
  • Strong multitasking
  • Team player attitude
  • Highly reliable
  • Clear and effective communication
  • Outgoing personality
  • Patience and tolerance
  • Engaging personality

Timeline

Bartender

TopGolf
09.2024 - 02.2025

Door-to-Door Sales Representative

the Progress Faculty
06.2024 - 09.2024

Delivery Driver

Woodies Pizza
08.2022 - 09.2022

Packaging Department Manager

De Toni Patisserie
05.2022 - 09.2022

Sales Consultant

Bathroom Collective
03.2021 - 04.2022

Stand-Up Comedian

Self Employed
01.2021 - 01.2023

RSA - Responsible Service of Alcohol

RSG - Responsible Service of Gaming

Certificate II - Film Studies

NIDA

Higher School Certificate - English, Maths, Drama, Entertainment, Sport, Lifestyle & Recreation

Mark Pirie Dunne