Mark Piscicelli
Geraldton,WA
Summary
I have 17 years of experience in community pharmacy with the Optimal chain of pharmacies. My role has been in management positions, and in 2021, I relocated to Dongara for a year before again relocating to Geraldton, where I currently manage with the Optimal Group.
I have extensive experience in staff and operational management, and I consider myself to be a highly adaptable, team-oriented employee.
I enjoy the interactions and connections of community pharmacy in the retail setting, putting customers first, and treating my colleagues with respect.
I would be excited to be given the opportunity to work with a dedicated team in the Southwest region.
Overview
18
18
years of professional experience
Work History
Pharmacist Manager
Optimal Sunset Beach
Geraldton, WA
02.2023 - Current
- Managed daily operations of pharmacy, including staffing and scheduling.
- Managed and motivated team of up to 10 staff including team meetings and continued education.
- Monthly and weekly reporting on pharmacy performance including sales figures, Stock on hand figures and Kpi's.
- Daily banking duties and record keeping of takings.
- Staff and customer account management.
- Organisation and execution of QCP accreditation 2024.
- Submission of weekly staff pay summaries.
- Dispensary management of stock involving ordering, Invoicing, stock take and expiry checks.
- Overseeing front of shop operations including ordering, invoicing and merchandising.
- PBS claim management – submitting claims, investigating potential rejections and warnings and safety net submissions.
- Monitoring monthly submissions of Pharma Programs and PPA payments.
- Managed workers compensation including claim acceptance, claim submissions and reconciling payments.
- Providing professional services such as Immunisation, Medschecks, Blood pressure checks, Identifying customers that may benefit from Webster packs, Blood glucose monitoring and Osteoporosis screening.
- Webster Management including checking packs for over 100 clients, maintaining webster profiles, organising prescriptions.
- Managed transition of Webster Pack software from onsite to offsite packing.
- Counseled patients on proper use of medication and potential side effects.
- Accurate dispensing and counseling of OTC medication and prescriptions.
- Managed and maintained DD safe stock levels and responsible officer for record keeping.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Offered clinical expertise to help resolve drug-related questions and concerns initiated by customers, staff and other healthcare professionals.
- Educated staff on pharmacy-related issues and policy updates, including regulatory changes, drug recalls and investigational studies.
- Developed rapport with local doctors and answering enquiries.
Pharmacist Manager
Dongara Amcal Pharmacy
Dongara, WA
01.2022 - 01.2023
- Managed daily operations of pharmacy, including staffing and scheduling.
- Managed and motivated team of 10 staff including team meetings and continued education.
- Monthly and weekly reporting on pharmacy performance including sales figures, Stock on hand figures and Kpi's.
- Daily banking duties and record keeping of takings.
- Staff and customer account management.
- Organisation of QCP accreditation.
- Submission of weekly staff pay summaries.
- Dispensary management of stock involving ordering, Invoicing, stock take and expiry checks.
- Oversaw front of shop operations including ordering, invoicing and merchandising.
- PBS claim management – submitting claims, investigating potential rejections and warnings and safety net submissions.
- Managed workers compensation including claim acceptance, claim submissions and reconciling payments.
- Disease state management including Diabetes, Sleep Apnoea, cholesterol checks, blood pressure monitoring.
- Scheduling and running immunisation clinics including flu immunisations for entire high school staff in Dongara community.
- Identifying customers that may benefit from Webster packs.
- Webster Management including checking packs for over 100 clients, maintaining webster profiles, organising prescriptions.
- Counseled patients on proper use of medication and potential side effects.
- Accurate dispensing and counseling on prescriptions.
- Managed and maintained DD safe stock levels and responsible officer for record keeping.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Offered clinical expertise to help resolve drug-related questions and concerns initiated by customers, staff and other healthcare professionals.
- Educated staff on pharmacy-related issues and policy updates, including regulatory changes, drug recalls and investigational studies.
- Developed rapport with local doctors and answering enquiries.
Pharmacist Manager
Optimal Quinn's
Quinn's Rocks, WA
02.2010 - 12.2021
- Monthly and weekly reporting on pharmacy performance including sales figures, Stock on hand figures and Kpi's.
- Daily banking duties and record keeping of takings.
- Staff and customer account management.
- Organisation of QCP accreditation.
- Submission of weekly staff pay summaries.
- Dispensary management of stock involving ordering, Invoicing, stock take and expiry checks.
- PBS claim management – submitting claims, investigating potential rejections and warnings and safety net submissions.
- Managed workers compensation including claim acceptance, claim submissions and reconciling payments.
- Providing professional services such as Immunisation, Medschecks, Blood pressure checks, Identifying customers that may benefit from Webster packs, Blood glucose monitoring and Osteoporosis screening.
- Webster Management including checking packs, maintaining webster profiles, organising prescriptions.
- Counseled patients on proper use of medication and potential side effects.
- Accurate dispensing and counseling on prescriptions.
- Managed and maintained DD safe stock levels and responsible officer for record keeping.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Oversaw and verified work of 15 pharmacy staff to maintain optimum quality controls.
- Offered clinical expertise to help resolve drug-related questions and concerns initiated by customers, staff and other healthcare professionals.
- Educated staff on pharmacy-related issues and policy updates, including regulatory changes, drug recalls and investigational studies.
- Developed rapport with local doctors and answering enquiries.
Pharmacist
Optimal
Beechboro, WA
01.2008 - 12.2010
- Beechboro Optimal Pharmacy - Managing Pharmacist Philip Hong
- Recommended over-the-counter medications for patients after assessing symptoms.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Provided consultations to patients to explain directions for prescription use.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Filled as many as 350 prescriptions per day.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
Pharmacist
Amcal
Beaumaris, WA
01.2008 - 02.2010
- Beaumaris Amcal Chemist – Managing pharmacist Nikhil Patel
- Also required to do ordering and some reporting duties.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Provided consultations to patients to explain directions for prescription use.
- Compounded, packaged, labeled and dispensed medications.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
Pharmacist Intern
Amcal
Warwick, WA
01.2007 - 01.2008
- Registration year (2000 hours) Amcal Pharmacy Warwick.
Education
Bachelor of Pharmacy -
Curtin University
01.2006
Bachelor of Science - Pharmacology Major in Immunology
University of WA
01.2001
High School Diploma -
Churchlands Senior High School
Churchlands01.1998
Skills
- Unrestricted AHPRA registration
- PDL registered
- Immunization administration
- Proficient in MINFOS dispense software
- Proficient in Z dispense software
- Proficient in Plus One and MedAdvisor software
- Use of Script check WA
- Proficient in all claiming done through Pharmacy Programs Administrator portal
- Proficient in all claiming done through Pharma Programs portal
- Ordering, Invoicing and stock control
- Use of Webster Care, Mypack software
- Obstructive Sleep Apnoea trained
- Current First aid and CPR certificates
- Billing and Accounts
- Staff management
- Patient care and education
- Retail pharmacy operations
- Quality assurance controls
Personal Information
DOB; 14 May 1981
Address; 66 Stillwater Ave, Drummond Cove 6532
References
Nikhil Patel - Proprietor Guardian Pharmacy Narrogin
Mobile 0410170173
Timeline
Pharmacist Manager
Optimal Sunset Beach
02.2023 - Current
Pharmacist Manager
Dongara Amcal Pharmacy
01.2022 - 01.2023
Pharmacist Manager
Optimal Quinn's
02.2010 - 12.2021
Pharmacist
Optimal
01.2008 - 12.2010
Pharmacist
Amcal
01.2008 - 02.2010
Pharmacist Intern
Amcal
01.2007 - 01.2008
Bachelor of Pharmacy -
Curtin University
Bachelor of Science - Pharmacology Major in Immunology
University of WA
High School Diploma -
Churchlands Senior High School
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