Summary
Overview
Work History
Skills
Timeline
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Mark Poihipi

Catherine Field, ,Nsw

Summary

Dynamic professional with extensive experience at Capital Transport Services, excelling in customer service and safety compliance. Proven track record in quality control and route planning, enhancing delivery efficiency and client satisfaction. Strong relationship builder with exceptional communication skills, dedicated to achieving project success through collaboration and meticulous documentation management.

Overview

3
3
years of professional experience

Work History

Subcontractor/courier Pick up & Delivery Services

Capital Transport Services
05.2022 - Current
  • Provided exceptional customer service consistently.
  • Tracked attendance and submitted work logs every day.
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
  • Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
  • Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
  • Monitored OSHA compliance standards at job site.
  • Streamlined communication between clients and subcontractors, ensuring timely completion of projects.
  • Managed on-site property inspections and worked to resolve issues.
  • Coordinated with various trades to ensure seamless integration of services while adhering to building codes and regulations.
  • Ensured accurate documentation was maintained throughout each project lifecycle including bids, contracts, change orders, invoices.
  • Enhanced safety standards with rigorous oversight of subcontractor compliance with health and safety regulations.
  • Streamlined communication channels between subcontractors and main contracting team, enhancing collaboration.
  • Fostered strong relationships with clients and stakeholders through regular and transparent communication, boosting client satisfaction.
  • Implemented quality control measures, elevating standard of work delivered by subcontractors.
  • Improved project timelines by effectively managing subcontractor schedules, ensuring tasks were completed within set deadlines.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Drove safely at all times to avoid accidents and harm.
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Improved company reputation with consistent, reliable deliveries.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.

Skills

  • Customer service
  • Safety compliance
  • Quality control
  • Route planning
  • Communication skills
  • Time management
  • Collaboration skills
  • Problem solving
  • Documentation management
  • Attention to detail
  • Relationship building
  • GPS navigation
  • Heavy lifting
  • Customer interaction
  • Scheduling and planning
  • Safety procedures
  • Commercial and residential projects
  • Construction estimating
  • Issue resolution
  • Job set up and preparation
  • Tools and equipment
  • Subcontractor coordination
  • Idea development and brainstorming
  • Logistics coordination
  • Organizational development

Timeline

Subcontractor/courier Pick up & Delivery Services

Capital Transport Services
05.2022 - Current

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Mark Poihipi