Mark Poloso
Boronia,Vic
Summary
Implemented a customer service plan to ensure 100% scored by mystery shoppers, I developed this in 2004 and was used via the whole hotel group to excel in customer service!
Overview
41
41
years of professional experience
Work History
Radio Presenter
3WBC Community Radio
07.2016 - Current
- Managed time effectively while juggling multiple tasks, such as conducting interviews, editing audio clips, and preparing scripts for live broadcasts.
- Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
- Created customized playlists that resonated with target demographics, contributing to higher listener retention rates.
Sales
Advance Chemicals
09.2008 - Current
- Increased category sales by developing and implementing strategic sales plans.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Implemented effective sales strategies and plans, consistently achieving or exceeding established sales targets.
- Tracked sales performance data to identify areas of improvement and modify sales strategies accordingly.
- Boosted sales performance by providing efficient support and guidance to the sales team.
- Boosted sales performance by efficiently coordinating office tasks and supporting the sales team.
- Increased sales revenue by developing and implementing effective sales strategies.
- Increased sales revenue by developing and implementing strategic sales plans and forecasts.
- Developed leads and sales opportunities and followed through with defined sales plan.
Professional DJ
Self Employmed
01.1984 - Current
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
Education
Certificate IV - Business Sales
MCI INSTITUTE
NSW 04.2021
Certificate III - Radio Productions
ACADEMY OF RADIO
Leederville, WA12.2000
Certificate III - Hospitality Management
Hilton Hotels
Melbourne, VIC12.1994
Skills
Strong Hospitality & Entertainment Production Knowledge, working in family business!
Timeline
Radio Presenter
3WBC Community Radio
07.2016 - Current
Sales
Advance Chemicals
09.2008 - Current
Professional DJ
Self Employmed
01.1984 - Current
Certificate IV - Business Sales
MCI INSTITUTE
Certificate III - Radio Productions
ACADEMY OF RADIO
Certificate III - Hospitality Management
Hilton Hotels
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