Mark Portelli
Melbourne,Williamstown North
Summary
Knowledgeable Handy man/area manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
34
34
years of professional experience
Work History
Job Change Crew (Hot End)
Visy Glass
Spotswood, VIC
10.2024 - Current
- Worked as part of the job change team to perform daily machine and product changeovers safely and efficiently.
- Worked and communicated with my team in extremely loud areas using our company-provided two-way radios and mic setup equipment, as well as hearing protection.
- Helped to clear up and prevent hot glass machine jam-ups.
- Operated and used company-provided power and hand tools to perform the job change safely and efficiently, to minimize machine downtime.
- Isolated and deactivated machine sections to ensure a safe machine product changeover for myself and other members of my job change crew team.
- I attended a briefing or meeting daily prior to every machine or product job change.
Trade Assistant
Visy Glass
Spotswood, VIC
10.2023 - Current
- Provided assistance with manual handling tasks when required.
- Ensured all paperwork was completed accurately and promptly.
- Cleaned, checked, and tested products as per company standards.
- Maintained a clean, safe working environment by adhering to health and safety regulations at all times.
- Participated in loading and unloading materials and equipment, ensuring proper handling.
- Supported skilled tradespeople in completing tasks.
- Followed detailed instructions from tradespeople to perform specific tasks efficiently.
- Set up and operated sandblasting equipment according to safety protocols.
- Cleaned and maintained all sandblasting equipment after each job was completed.
- Provided assistance in the loading and unloading of materials into the sandblast cabinet or onto blast tables.
- Monitored air pressure levels throughout the duration of the project to ensure consistent results.
- Troubleshot problems with equipment or processes if they occurred during operations.
- Used hand tools, such as chisels/scrapers and wire brushes, for more detailed cleaning tasks.
- Kept accurate records of all jobs performed.
- Performed daily maintenance checks on machinery before use in order to identify potential issues.
- Discarded spent abrasive media safely in accordance with company policies and local laws.
Mechanical Fitter
Toyota
Altona North, Victoria
07.2023 - 10.2023
- Made sure that mechanical parts were properly fit and assembled while observing tight project deadlines.
- Troubleshot, diagnosed and corrected faults on brand new imported Toyota vehicles.
- Assembled and disassembled mechanical components on a variety of Toyota vehicles.
- Maintained plant health, safety and environmental requirements and associated regulations.
- Recorded job details and work completed in work orders.
- Provided onsite maintenance and repairs
- Followed company safety procedures in regards to operation of heavy machinery and hand tools to prevent accidents.
- Installed, tested, calibrated and repaired a wide range of industrial machines, systems tools and vehicles.
- Informed supervisor about hazards, incidents and defects immediately for management and resolution.
- Tested equipment after installation to check for issues and correct operation.
- Worked closely with supervisors about project issues to find most effective solutions.
- Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
- Maintained inventory and supply levels to manage production workflows.
- Performed troubleshooting and diagnostics of mechanical equipment to determine necessary repairs.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Continuously recommended operational improvements to enhance quality, improve production times and reduce costs.
- Interpreted blueprints, schematics and technical specifications according to customer requirements on brand new vehicles.
- Reviewed engineering drawings to determine specifications and for visual reference.
- Checked performance using testing and measuring instruments.
- Oversaw projects to meet deadlines and achieve on-time delivery.
- Assembled and installed precise instruments that measure, transmit, record and control.
- Assessed blueprints for each project and worked closely with supervisors to fulfill requirements.
Owner/Supervisor
SMP handy man services and property maintenance
Melbourne, Williamstown North
05.2019 - 06.2023
- Operated hand and power tools to complete repairs.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Replaced burned-out light bulbs and performed basic electrical repairs.
- Kept interior and exterior of buildings clean, safe and welcoming.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Fixed and managed electrical and plumbing problems.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Maintained equipment, materials and tool inventory to meet repair or maintenance needs with minimal delay.
- Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.
- Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
- Maintained compliance with internal and regulatory safety standards.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with facility managers to coordinate larger repairs.
- Collaborated with team members to assess equipment performance needs.
- Reconditioned and renovated damaged furniture and ordered new pieces if needed.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
Metro South East Area Manager and Logistics
Ambulance Victoria
Peninsula, Victoria
01.2013 - 08.2019
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Identified and resolved shipping and packaging errors.
- Led and managed projects to support logistics efforts and plans.
- Reconciled shipment data between multiple systems to maintain alignment.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Managed multiple small and large-scale projects in cross-functional environment.
- Consistently met company and department objectives within budget and time constraints.
- Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
- Collaborated effectively in cross-functional team-oriented environment.
- Coordinated with freight forwarders to expedite international shipments.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Created and enforced policies and procedures for entire logistics team.
- Documented and processed transactions and accurately administered sales orders.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
- Conducted research on logistics operations and performed literature reviews, interviews and site visits.
- Instructed students in martial arts skills and demonstrated appropriate use of techniques.
Martial Arts Instructor
Shalin Wing Chun
Abbotsford, Victoria
01.2009 - 01.2013
- Instructed students in martial arts skills and demonstrated appropriate use of techniques.
- Instilled discipline and respect in students, as well as proper dojang etiquette.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Maintained full schedule of classes for groups of different ability levels and end goals.
- Applied training and motivational techniques to prepare students for competitions.
Machine Operator
One Steel
Sunshine, Victoria
01.2002 - 06.2009
- Prepared cnc laser cutting machine for production processes and production product change overs for a range of parts to be cut according to customer specifics by equipping the cnc laser with the required program, tools and quench and tempered raw material. To produce a part/product with a one milometer tolerance.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Managed daily machine startup and shutdown procedures correctly to protect components from damage.
- Completed daily preventive maintenance and cleaning to keep machines and equipment in good working order.
- Controlled machine operations to complete precise, high-quality work.
- Kept parts within close tolerances of design standards to maintain optimal quality.
- Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
- Completed accurate calculations of machine speed, feed ratios and cut parameters.
- Provided expert coaching and training for new team members.
- Changed out aging tools, fixtures and offsets.
- Checked completed workpieces against specifications to assess conformance.
- Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
- Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.
Managing Owner
Mummas Pizza Italian restaurant
Moonee Ponds, Victoria
06.2000 - 06.2002
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Set pricing structures according to market analytics and emerging trends.
Quarantine Officer
Boarder Security
Melbourne Airport , Victoria
06.1998 - 06.2000
- Investigated suspicious persons and situations and illegal activity in patrol area.
- Managed expeditious movement of cargo between sellers, storage and destination locations.
- Documented daily data related to investigations and findings.
- Identified and seized non-complying articles or undeclared merchandise and reported to applicable authorities for handling.
- Inspected cargo and parcels to document adherence with transportation and revenue laws.
- Inspected freight, shipments and cargo to verify adherence to import and export regulations, noting suspected violations for further review.
- Calculated duty fees and applicable taxes for incoming and outgoing shipments and notified individuals of liabilities.
Airline Services Operator
Qantas flight catering
Melbourne Airport, Victoria
06.1992 - 06.1998
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs.
Vehicle Aftermarket Accessory Fitter
G L Pro sound
Niddrie, Victoria
06.1990 - 06.1992
- Installed equipment and accessories, including stereos and speakers, navigation tools and security alarms.
- Completed installation tasks such as soldering connections and splicing wires.
- Diagnosed and repaired equipment problems to return equipment to working order.
- Removed seats, carpeting and interiors of doors.
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
- Efficiently removed seats, carpeting and panels to complete skilled installations and repairs.
- Constructed enclosures for speakers, amps and other equipment to prevent shifting and optimize sound.
- Ran new wiring and cables to connect systems or bypass faults.
Education
High School Diploma -
Hillcrest Trade/Tech
Jacana12.1999
Skills
- Employee Motivation
- Sales Promotion
- Operations Oversight
- Administrative Management
- Quality Assurance
- Staff Development
- Decision Making
- Recruitment and Hiring
- Process Improvements
- Focus and Follow-Through
- Hiring and Onboarding
- Team Leadership
- Training Management
- Records Organization and Management
- Goal Setting
- Problem Anticipation and Resolution
- Staff Scheduling
- Customer Service Management
- Budget Control
- Cost Reduction
- KPI Management
- Labor Relations
- Resource Allocation
- Policy Development and Enforcement
- Human Resources Oversight
- Business Leadership
- Supplier Monitoring
- Department Oversight
- Program Optimization
- Finance and Accounting Oversight
- Assignment Delegation
- Performance Assessment
- Management Team Building
- Originality and Creativity
- Performance Evaluation and Monitoring
Timeline
Job Change Crew (Hot End)
Visy Glass
10.2024 - Current
Trade Assistant
Visy Glass
10.2023 - Current
Mechanical Fitter
Toyota
07.2023 - 10.2023
Owner/Supervisor
SMP handy man services and property maintenance
05.2019 - 06.2023
Metro South East Area Manager and Logistics
Ambulance Victoria
01.2013 - 08.2019
Martial Arts Instructor
Shalin Wing Chun
01.2009 - 01.2013
Machine Operator
One Steel
01.2002 - 06.2009
Managing Owner
Mummas Pizza Italian restaurant
06.2000 - 06.2002
Quarantine Officer
Boarder Security
06.1998 - 06.2000
Airline Services Operator
Qantas flight catering
06.1992 - 06.1998
Vehicle Aftermarket Accessory Fitter
G L Pro sound
06.1990 - 06.1992
High School Diploma -
Hillcrest Trade/Tech
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