MARK RAMSEY
Toowoomba,QLD
Summary
Accomplished enterprise level project management and software engineer specialist with over 10 years lead experience in both technical and strategic initiatives including company mergers, systems replacements, new systems implementation, reporting and more.
Overview
26
26
years of professional experience
Work History
Programmer Analyst
RB Systems
10.2023 - Current
- New reports development in Crystal Reports consolidating multiple reports into new formats
- New reports developed in .net creating user requested reports in MS Excel
- Application services created to import remote JSON files and consolidate the data into the clients database
- Responsible for multiple systems analysis and design initiatives for initiatives in progress and in the pipeline
Assistant Water Operator
TRC
03.2021 - Current
- Responsible for production of clean drinking water at TRC's Yarraman and Pechey water treatment plants
Programmer Analyst
Global Job Solutions
01.2019 - 01.2020
- Responsible for multiple programming changes in Visual Basic and SQL/MS Access
- Responsible for multiple reports creation and maintenance using Crystal Reports
- Performed programming and data changes to significantly improve systems performance
Store Team Member
Woolworths
01.2017 - 01.2021
- Casual team member responsible for night fill activities and customer service. Acting manager for a period also
Full Time Study
USQ And UNE
01.2014 - 01.2018
- Completed Bachelor of Creative Arts (with distinction) USQ and a Diploma of Arts UNE. Majors film & history
Program Manager
Marsh & McLennan
10.2012 - 12.2013
- Led the Asia Pacific program to move all staff to a new standardised platform using upgraded Windows & MS Office versions also
- Successful migration of all Asia and Pacific locations (3000+ staff) on time and under budget
- Successfully identified, tested, and mitigated several hundred applications onto the new platform
- As the business change manager; partnered with Dell and local infrastructure groups for successfully delivery
Asia Pacific Service Lead
Marsh & McLennan
01.2010 - 01.2012
- Manager of 45+ development and support team members across multiple Asia Pacific locations
- Transformed development organisation to global model using agreed global suppliers and partners
- Reshaped development team to dedicated program areas for improved resource management
- Responsible for all 3rd party vendor software contracts and resource management
Project Manager
Marsh & McLennan
05.2004 - 01.2010
- Successfully managed the Asia Pacific arm (3000+ Asia Pacific staff members) of the global migration from Lotus Notes to MS Outlook
- Implementation of Marsh Pacific’s first document generation system using Exari software
- Program Managed the IT Asia Pacific portion of the HSBC broking business acquisition program
- Responsible for the review and replacement of Marsh China’s core broking system
Program Analyst Team Lead
Marsh & McLennan
03.2000 - 04.2004
- Responsible for the management of 3 VB developers, and a team of 3 database managers
- Managed the branded BMW and Volvo applications aiding significantly in the growth of these programs
- Responsible for Optus specialised services systems used by a call centre of over 20 staff processing claims
- Performed development on many VB applications and reports in Crystal Reports and Brio
Program Analyst Team Lead
Lloyds TSB
01.1998 - 12.2000
- Managed a team of 4 VB and Excel developers
- Responsible for Y2K preparedness of all IT systems
- Performed changes to multiple banking/finance systems for the move to the single Euro currency
Education
Bachelor of Creative Arts - Film & History
University of Southern Queensland
Toowoomba, QLD2018
Diploma of Arts - History
University of New England
Armidale, NSW2018
Diploma of Programming - Programming Technology
Computer Power Programming Institute
Adelaide, SA1991
Skills
Program/Project management
C#/VBNET programming
Crystal reports development
SQL data design and analysis
Business analysis
Training & customer service
Timeline
Programmer Analyst
RB Systems
10.2023 - Current
Assistant Water Operator
TRC
03.2021 - Current
Programmer Analyst
Global Job Solutions
01.2019 - 01.2020
Store Team Member
Woolworths
01.2017 - 01.2021
Full Time Study
USQ And UNE
01.2014 - 01.2018
Program Manager
Marsh & McLennan
10.2012 - 12.2013
Asia Pacific Service Lead
Marsh & McLennan
01.2010 - 01.2012
Project Manager
Marsh & McLennan
05.2004 - 01.2010
Program Analyst Team Lead
Marsh & McLennan
03.2000 - 04.2004
Program Analyst Team Lead
Lloyds TSB
01.1998 - 12.2000
Bachelor of Creative Arts - Film & History
University of Southern Queensland
Diploma of Arts - History
University of New England
Diploma of Programming - Programming Technology
Computer Power Programming Institute
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