Mark Rigby
Sydney,NSW
Summary
Dynamic Sales Manager with a proven track record at Audi Five Dock, excelling in sales forecasting and customer relationship management. Achieved significant profit margin improvements through strategic budget management and team leadership. Recognized for exceptional customer service and adept at training staff to surpass sales quotas while resolving conflicts effectively.
Overview
17
17
years of professional experience
Work History
Sales Manager
Audi Five Dock
Five Dock, NSW
03.2021 - Current
- Prepared monthly reports on sales performance and other relevant data.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Assessed competitive pricing strategies in order to remain competitive in the marketplace.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Collaborated with other departments within the dealership to ensure a positive overall experience for customers.
- Resolved customer complaints regarding sales and service.
- Developed strategies to increase sales of pre-owned vehicles.
- Recognized by management for providing exceptional customer service.
New Vehicle Sales Manager
Tynans Motors
Sutherland, NSW
06.2017 - 02.2021
New Vehicle Sales Manager
Suttons Arncliffe
Arncliffe, NSW
09.2008 - 05.2017
Education
High School Diploma -
Chalfont St Peter High School
Chalfont St Peter12-1990
Skills
- Sales forecasting
- Customer relationship management
- Sales training
- Budget management
- Market analysis
- Performance reporting
- Team leadership
- Conflict resolution
- Expense management
- KPI analysis
- Contact follow-up
Accomplishments
- Won AAP Audi Sales Manager of the Year National 2023
- Won AAP Audi Sales Manager of the Year National 2024
References
References available upon request.
Timeline
Sales Manager
Audi Five Dock
03.2021 - Current
New Vehicle Sales Manager
Tynans Motors
06.2017 - 02.2021
New Vehicle Sales Manager
Suttons Arncliffe
09.2008 - 05.2017
High School Diploma -
Chalfont St Peter High School
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