Dedicated and dependable professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, data entry and relationship management.
Hi, I’m
MARK ROBERTS
Dartmouth,NS
Summary
Overview
5
years of professional experience
Work History
Halifax Regional Municipality Halifax, Nova Scotia
Building Monitor
11.2022 - Current
Job overview
- Responded to inquiries, resolved problems, and provided policy, procedure, and program information to support building activities.
- Monitored facility while in use to minimize damage, reduce safety violations and enforce security regulations.
- Recorded time, date, and location of incidents.
- Inspected facility and recommend repairs, maintenance, or supplies to enhance operations.
- Opened and prepared facility for use and closed and secured building after activity completion to maximize security
Halifax Regional Municipality Recreation CentreDartmouth , Nova Scotia
Program Instructor
09.2022 - Current
Job overview
- Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
- Served as positive role model for children in program through appropriate dress, speech, attitude, and courtesy.
- Led group of children in an instructional setting, maintaining high standards for behaviour and safety.
- Monitored and evaluated programs, services, and activities to support child safety and program quality.
- Created an environment that facilitated the achievement of development outcomes and promoted and stimulated daily learning.
- Orientated children to programs, special events, and opportunities while promoting safety, program, and disciplinary rules.
- Tracked attendance and progress against goals for each participant.
TrueFoam LimitedDartmouth, Nova Scotia
Warehouse Worker
09.2020 - 12.2022
Job overview
- Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Staged and sorted multiple types of products for loading
- Positioned products between receiving, storage, and shipping areas as part of just-in-time supply chain management for major manufacturers
- Unloaded cargo from trucks with mechanized equipment
- Loaded perishable goods into environmentally controlled trucks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Express Employment ProfessionalsDartmouth , Nova Scotia
General Labourer
07.2020 - 09.2020
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
McDonald's CanadaDartmouth, Nova Scotia
Customer Service Cashier
06.2018 - 09.2020
Job overview
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for a quick resolution
- Processed credit card, EBT, and gift certificate payments in electronic computer systems
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals
- Exchanged and returned items noted details in the company database and placed returned merchandise in bins for restocking
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Maintained cleanliness and presentation of stock room and production floor.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Integrated Staffing SolutionsDartmouth, Nova Scotia
General Labourer
07.2020 - 08.2020
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
Education
Nova Scotia Community CollegeDartmouth, N.S
BBA from Business Administration
05.2024
University Overview
Dartmouth High SchoolDartmouth, N.S
High School Diploma
06.2019
University Overview
Skills
- Microsoft Office
- Data Entry
- Written communication
- General IT proficiency
- Critical thinking
- Active listening
- Collaborative team player
- Dependable and reliable
- Problem-solving
Additional Information
Additional Information
REFERENCES
Personal
Beth Peers
Cell :(902)-221-6335
Work
Taylor Macdonald (Store Manager, McDonald's)
Cell:(902)-293-8653
Ken MacVicar (Foreman, TrueFoam Limited)
Cell:(902)-717-1456
Timeline
Building Monitor
Halifax Regional Municipality
11.2022 - Current
Program Instructor
Halifax Regional Municipality Recreation Centre
09.2022 - Current
Warehouse Worker
TrueFoam Limited
09.2020 - 12.2022
General Labourer
Express Employment Professionals
07.2020 - 09.2020
General Labourer
Integrated Staffing Solutions
07.2020 - 08.2020
Customer Service Cashier
McDonald's Canada
06.2018 - 09.2020
Nova Scotia Community College
BBA from Business Administration
Dartmouth High School
High School Diploma
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