Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Robinson

Forest Hill,VIC

Summary

Dynamic professional with a rich background in intelligence and security management from the Royal Australian Navy, complemented by entrepreneurial success. Excelled in fostering team collaboration and critical thinking, achieving significant operational improvements and market growth. Skilled in information security protocols and cross-cultural communication, consistently driving projects to completion with a focus on continuous improvement and customer satisfaction.

Overview

42
42
years of professional experience

Work History

Entrepreneur

Self-employed
04.2022 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation, with a high level of LBGTQ+ staff recruitment and training, and wider community engagement and support.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Determined business plan, mission statement, and vision.
  • Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
  • Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
  • Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
  • Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
  • Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
  • Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
  • Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
  • Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
  • Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
  • Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Unit Security Manager

Royal Australian Navy
07.2018 - 04.2021
  • Developed and delivered tailored security training programs, increasing staff awareness and adherence to established guidelines.
  • Devised solutions to unique security challenges; this resulted in a more secure, resilient, and adaptable organization that was better positioned to face emerging threats.
  • Kept thorough records of all security-related activities within the unit for accurate reporting purposes.
  • Enhanced unit security by implementing comprehensive security protocols and procedures.
  • Assessed risks and vulnerabilities within the unit, formulating appropriate mitigation strategies.
  • Supported executive leadership through timely threat assessments that allowed them to make informed decisions about policy changes or resource allocation.
  • Monitored compliance with regulations governing classified materials handling; identified issues that required attention or resolution in order to maintain proper safeguards.
  • Oversaw the issuance and management of security clearances for personnel, ensuring strict compliance with regulations.
  • Collaborated with cross-functional teams to establish a cohesive and secure working environment for all personnel.
  • Managed access control for restricted areas, effectively safeguarding sensitive information and resources.
  • Established strong partnerships with external agencies to facilitate effective communication on shared security concerns.
  • Led a team of professionals in managing daily security operations while maintaining a high level of confidentiality regarding sensitive information.
  • Investigated security incidents, determined root causes, and recommended corrective actions to prevent future occurrences.
  • Conducted regular audits of security systems, ensuring optimal functionality and minimizing potential threats.
  • Identified potential insider threats through routine monitoring activities like background investigations or ongoing assessments; took appropriate action when necessary.
  • Maintained an up-to-date knowledge of industry best practices, incorporating relevant techniques into the unit''s security framework.
  • Implemented physical security measures such as access controls, alarms, cameras, and perimeter barriers to deter unauthorized entry or thefts from occurring at the facility.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Coordinated protective service operations with other emergency response agencies.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Coordinated with IT personnel regarding security of digital assets and information systems.

Liaison

Royal Australian Navy
10.2016 - 03.2018
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
  • Successfully communicated with entities inside and outside of business.
  • Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.

Analyst

Royal Australian Navy
05.2014 - 07.2016
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Optimized operational efficiency by redesigning workflow processes.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Led team in developing predictive model that forecasted trends, informing business decisions.
  • Streamlined reporting processes, significantly reducing time required to generate insights.
  • Enhanced data accuracy by meticulously validating and updating customer information in database.
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency.
  • Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
  • Improved team collaboration with implementation of new communication tools.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.

Cryptologic Linguist

Royal Australian Navy
10.2000 - 07.2021
  • Mentored junior linguists to improve their skills and advance their careers within the organization.
  • Contributed to national security objectives by delivering timely intelligence assessments based on accurate translations of foreign communications.
  • Maintained high-level security clearance, ensuring the protection of sensitive information at all times.
  • Prepared and presented translations or transcription of communications.
  • Categorized signals by activity types and reported to appropriate personnel.
  • Identified potential threats through expert analysis of foreign signals, enabling proactive measures against adversaries'' intentions or activities.
  • Studied SIGINTs and analyzed corresponding modes of transmission.
  • Evaluated new technology tools for potential integration into language analysis processes, ensuring the team remained at the forefront of industry advancements.
  • Handled classified documents with utmost care, adhering strictly to established security protocols.
  • Completed rigorous training modules for continuous professional development in language proficiency and technical expertise.
  • Established best practices for efficient workflow management within the linguist team, optimizing resource allocation and time management strategies.
  • Expanded cultural understanding among team members through informative presentations and workshops.
  • Facilitated open communication channels with foreign counterparts, fostering positive relationships and cooperation on joint projects.
  • Improved team performance by providing timely feedback and guidance to junior linguists.
  • Analyzed communications and changes in communication modes.
  • Increased accuracy of intelligence reports through meticulous attention to detail in language analysis.
  • Provided subject matter expertise during briefings and presentations on linguistic capabilities required for specific missions or operations.
  • Supported critical missions with accurate translations and interpretations during high-pressure situations.
  • Strengthened inter-agency collaboration by serving as a liaison between military branches and intelligence agencies.
  • Quickly scanned and processed large amounts of material in [Language] to produce clear, concise reports.
  • Trained and managed team of [Number] personnel in proper basic report writing, data collection and presentations.
  • Handled electronic equipment designed to intercept foreign transmissions or broadcasts.
  • Reviewed work of other linguists for accuracy of content and quality of written expression.
  • Researched foreign and domestic websites.
  • Used [Software] and [Software] to perform data exploitation techniques.
  • Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
  • Created [Type] and [Type] instructional documents with detailed steps for [Number] co-workers which resulted in [Number]% faster production of summary reports.
  • Performed extensive research in [Language] and [Language] to validate data.

Taxi Driver

Various
03.1987 - 06.1995
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
  • Handled challenging situations calmly, resolving disputes professionally and effectively.
  • Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
  • Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
  • Increased repeat customers with friendly conversation and local knowledge.
  • Demonstrated adaptability by covering varied shifts, including nights and weekends, to meet company needs.
  • Enhanced communication skills through daily interaction with people from diverse backgrounds.
  • Offered above-and-beyond service to every rider to encourage repeat business.

Butcher

Various
05.1982 - 08.2000
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
  • Identified cuts of meat, grading and pricing accordingly.
  • Ensured quality control measures were consistently met throughout the butchering process.
  • Managed inventory effectively, minimizing waste through proper rotation and storage practices.
  • Reduced wait time for customers through efficient multitasking during peak hours.
  • Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
  • Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
  • Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
  • Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
  • Educated customers on different cuts of meat and recommended cooking methods, enhancing their shopping experience.
  • Assisted in menu planning for local restaurants by recommending specific cuts and bulk orders.
  • Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
  • Calculated weight and quantity of meat to determine appropriate pricing for customers.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Placed orders for supplies and raw materials to keep necessary items available.

Education

Bachelor of Law -

University of New England
Armidale, NSW
05.2027

Skills

  • Open Source Intelligence
  • Critical thinking abilities
  • Collaborative Teamwork
  • Data Entry
  • Sensitive information handling
  • Audio signal processing
  • Cross-cultural communication
  • Technical report writing
  • Transcription
  • Cybersecurity Fundamentals
  • Information Security Protocols
  • Signal Intelligence Analysis
  • Intelligence Briefing Preparation
  • Intercepted Communications Analysis
  • Geopolitical Knowledge
  • Intelligence Collection Management
  • Fieldwork experience
  • Cultural communications
  • Superior verbal skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Microsoft Office
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Client Service
  • Goal Setting
  • Professionalism
  • Continuous Improvement
  • Written Communication
  • Personnel Supervision
  • Proofreading
  • Personnel Training
  • Analytical Skills
  • Ethical Codes Adherence
  • Regulatory Compliance
  • Information Interpretation
  • Confidential Information Protection
  • Document creation
  • Transcribing
  • External Communications
  • Information Sourcing
  • Staff Education
  • Needs Assessment

Languages

Indonesian
Limited Working
Thai
Elementary

Timeline

Entrepreneur

Self-employed
04.2022 - Current

Unit Security Manager

Royal Australian Navy
07.2018 - 04.2021

Liaison

Royal Australian Navy
10.2016 - 03.2018

Analyst

Royal Australian Navy
05.2014 - 07.2016

Cryptologic Linguist

Royal Australian Navy
10.2000 - 07.2021

Taxi Driver

Various
03.1987 - 06.1995

Butcher

Various
05.1982 - 08.2000

Bachelor of Law -

University of New England

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Mark Robinson