Mark Robinson

• Acquisition of New Broker Businesses in Regional QLD/QLD and attract new businesses to LMG
• Support existing broker businesses, training, mentoring/coaching and development
• Lender and Industry stakeholder relationships
• Help businesses grow through staff acquisition, team management, Lean Six Sigma/Kaizen, increase productivity, marketing and lead strategies, implementation of best practice, support change management
• Support aggregator at industry events and being a leader in the industry network
• Travel through regional QLD and to Brisbane
• Sales presentations and PD sessions
• industry event representation
• Marketing delivery and training
• CRM system management
• 230% of KPI Plan FY24

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Consistently exceeded sales goals by cultivating a strong portfolio of Brokers by first getting known, liked and trusted both personally and the Commbank brand.
• Mentoring, coaching (sales, policy, compliance, process etc) product and process training, social worker at times also
• Responded to customer inquiries, workshopped deal solutions, resolved complaints and also channel conflict to establish trust and increase satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service, behaviours, CEO and industry awards
• Consistent travel (week long at times) through Regional QLD, Brisbane.
• Virtual training presentations
• PD day sessions and training
• CRM management and reporting

• Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
• Coordinated with various departments to ensure seamless delivery of banking services across all channels.
• Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
• Led training sessions for mobile bankers, branch staff building product and solution awareness, fostering a culture of continuous learning and professional development.
• travelling to regional towns for new business acquisition and client relationships
• Leading volume metrics and exceeding sales goals across state and nationally

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Processed large volume of loan applications and lending solutions for Australia's Number 1 Mobile Banker at the time
• Mobile Banking relief for leave and handling overflow
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Achieved higher loan approval rates with thorough application reviews and regular followups.
• Built strong relationships with new clients being new to town providing tailored financial advice to meet their unique needs.
• Client acquisition in the Port Stephen's area being a newly created role

Newly created role. Originally moved here to take up Branch lender role between Airlie Beach and Proserpine branches and then turned this into a Mobile Banker role with car to service the wider Whitsunday area

• exceeded KPIs and targets
• built referral networks from both branch and external
• provided staff training to branches
• built network externally also

New to Home Loan lending role with 3 weeks training and then guidance from Branch Manager and MLI

• worked across 2 branches in a Hybrid role providing staff training to both branches teams
• Business development role building referral networks externally
• Supported borrowers throughout the entire lending process, ensuring clear communication and transparency.
• Prioritized client retention by providing exceptional customer service during all stages of the borrowing experience.
• Managed a diverse portfolio of loans while maintaining excellent attention to detail in record keeping and client relationship management.

Started as a Teller, moved to Customer service desk pretty quickly

Moved to Personal Loans, credit cards, insurance and financial planning referrals

Was also Coffs Harbour Settlements clerk while doing Home Lending training

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Stock and inventory management for 2 stores

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Maintained clean, trash-free workspaces to maximize productivity and safety.