Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mark Romero

Melbourne,Australia

Summary

Energetically spearheaded inventory control and customer satisfaction initiatives at DSV Solutions, enhancing revenue through top-notch quality control. Leveraged expert spreadsheet creation and problem-solving abilities, achieving significant efficiency improvements. Demonstrated exceptional verbal communication and customer service, ensuring seamless operations and stakeholder satisfaction.

Overview

8
8
years of professional experience

Work History

Administrative Specialist

DSV Solutions
Tullamarine , Victoria
11.2024 - Current
  • Monitored inventory levels of office supplies and ordered replenishments when necessary.
  • Performed data entry tasks in an accurate and timely manner.
  • Monitored inventory levels of office supplies, ensuring that adequate stock was always available.
  • Processing pick orders and monitoring KPIs.
  • Maintained contact lists of vendors, customers, and other stakeholders, as required by the organization's policies.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

DC Administrator

Lotte Travel Duty Free
Abbotsford, VIC
08.2023 - 11.2024
  • Working with Merchandising teams and Compliance regards to customs, international freight and stock transfer
  • Working closely with Operation Manager and Supervisor on processing and allocating by DC team members with pick and pack store orders
  • Supporting merchandising and Compliance to address stock discrepancies
  • To ensure all stocks are accurately and keep transfer process efficiency
  • Building a good communication with forwarder and supplier to making all DC process smoothly allocating stocks
  • Received and verified incoming shipments for accuracy of items, quantities, and condition
  • Inspected outgoing shipments for completeness prior to packing or shipping out orders
  • Filling the right orders, inventory stocking monitoring the right Po’s, Cycle count, and stock take
  • Administration work, documentation order, Microsoft Office, Microsoft Excel and following up with attending meetings
  • Supporting the inventory for any discrepancies or Variance
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable
  • Provided general administrative support to staff members
  • Served as a liaison between customers and internal departments to ensure successful resolution of customer issues
  • Answered customer inquiries via phone, email, and chat
  • Compiled data for statistical analysis and reporting purposes
  • Processed invoices and payments using accounting software programs
  • Broke down boxes for garbage and recycling
  • Collecting CN and CP reports
  • Dispatching shipment form inbound and outbound on a daily bases
  • Receiving and analyzing inbound goods through the system
  • Contacting Suppliers on daily bases to insure every carton or pallet all accounted per PO
  • Preparing stock to send out to the Airport store
  • Insure every Invoice documents and orders are up to date
  • FIFO and 5S
  • Prepared reports detailing stock movements within the warehouse for management review
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
  • Using WMS and 3PL system’s to monitor and report any situations or daily base report
  • Improved customer satisfaction by resolving shipment issues promptly and maintaining clear communication throughout the process

Storeperson

Primary Connect
Melbourne, VIC
09.2022 - 07.2023
  • Dispatch, filing ordered trailers and administration
  • Unloading and loading shipment containers for supply orders
  • Maintaining a clean and tidy workstation for a safe working environment
  • Addressing, stamping, and posting the outgoing mail and parcels
  • Using operated industrial carts and power hand carts to move materials between stations
  • Working in a fast-paced production environment to sort non-sort products
  • Voice pick packing utilizing pallets up to 1.8 meters
  • Scanning the arrival parcels and placed proper seals and labels for outgoing items

Shipping Warehouse Supervisor Assistant

Amazon
Melbourne, VIC
09.2019 - 09.2022
  • Monitoring automated warehouse systems; operate on a computer to enter data, correct errors and control key screens as required
  • Training and supervising employees in shipment procedures, workload, and performance
  • Reporting to warehouse operations manager about capacity, palettes, and containers
  • Packing containers and re-packaging damaged containers to enhance transportation safety
  • Delivering to budget and strategic planning with high-level business acumen and industry knowledge
  • Examining incoming freight to determine the most effective handling and loading method
  • Handling employee disputes and complaints to restore workforce harmony of employees
  • Documented key points of customer interactions on digital database
  • Prioritized workflow and resolved daily operational challenges to support goal achievement
  • Maintained low safety incident record
  • Improved warehouse workflows and storage plans to maximize the efficiency of moving goods
  • Audited inventory management strategies to determine where waste could be reduced, customer service improved, and inventory turns optimized
  • Collaborating with managers and employees to resolve worker issues for resolution
  • Contributed to budgeting and strategic planning goals with high level business acumen and industry knowledge
  • Established a clean and well-organized department with handling 7 to 14 staff to handle 15 to 25 daily shipments
  • Resolved troubleshooting of the assembly line to ensure productivity and flow of orders
  • Delegated 25+ associates for loading and unloading containers

Picker and Packer

Chemist Warehouse
Melbourne, VIC
07.2019 - 09.2019
  • Maintaining high housekeeping practices and observed safety program requirements in a fast-paced environment
  • Comparing order merchandise to pick lists to detect errors
  • Meeting volume goals by quickly completing orders
  • Using specialized printers with labelling software to generate product labels for product orders
  • Ensuring the items are picked with the right quantities according to pick list system
  • Recording daily order data and submitting it to the supervisor for production reporting

Bar Manager

Euro Bartending industries
Sydney, NSW
01.2017 - 02.2019
  • Met with beverage sales personnel to identify new and popular product offerings
  • Met with vendors and sales representatives to obtain favorable product pricing
  • Enforced policies regarding buybacks and drinking with patrons
  • Labeled packaged food products with prices and sell-by dates
  • Boosted revenue by offering promotions to foster new business on slow shifts
  • Implemented an improved inventory management system to enhance the accuracy of tracking stock on hand
  • Inspected bottles for evidence of contamination and monitored premises to maintain compliance with health department regulations
  • Kept building clean, organized, and free of hazards, enforcing all policies and standards to reduce risk
  • Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills
  • Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
  • Allocated staff and supplies to meet expected demand
  • Managed daily deposits, payroll administration, and resource allocation
  • Inspected incoming shipments to verify the quality, quantity, and freshness of goods

Voice Picker

Costco
Melbourne, VIC
05.2018 - 08.2018
  • Training with vocal coach to improve abilities and practice specific vocalization styles
  • Delivering solo performances, as well as contributing to vocal group events
  • Using handheld RF guns to scan product labels and update inventory locations
  • Meeting volumes targets by quickly completing orders
  • Recording daily order data and submitting it to supervisors for production planning reports

Education

Cert 4 of Procurement and Business -

Swinburne University
Melbourne, VIC
03-2024

Diploma of Logistics management -

College for adult learning
Melbourne, VIC
02.2024

Diploma of Mixology -

European Bartending School
Sydney
05.2018

TAFE: Diploma of hospitality -

Holmesglen Institute of TAFE
Glen Waverly, VIC
05.2017

Victorian Certificate of Education -

Hampton Park Secondary College
Melbourne, VIC
11.2012

Skills

  • Office record management
  • Report preparation
  • Spreadsheet creation
  • Order processing
  • Confidential document control
  • Inventory control
  • Problem-solving skills
  • Verbal/written communication
  • Customer service
  • Inventory tracking
  • Listening skills
  • Stock replenishment
  • Distribution center experience

References

  • Flo Brown, Amazon Area Manager, 0405 193 793, flo.brown@kitchenwarehouse.com.au
  • Herbert Moliola DSV Logistics Supervisor, 0438 256 019, herbert.moliola@dsv.com
  • Robert Di Fresco, DC Operation Manager, 0412 012 853, robertd@lotte.net
  • Johnny Huynh Planner 0421 902 330 jhuynh@lotte.net

Timeline

Administrative Specialist

DSV Solutions
11.2024 - Current

DC Administrator

Lotte Travel Duty Free
08.2023 - 11.2024

Storeperson

Primary Connect
09.2022 - 07.2023

Shipping Warehouse Supervisor Assistant

Amazon
09.2019 - 09.2022

Picker and Packer

Chemist Warehouse
07.2019 - 09.2019

Voice Picker

Costco
05.2018 - 08.2018

Bar Manager

Euro Bartending industries
01.2017 - 02.2019

Cert 4 of Procurement and Business -

Swinburne University

Diploma of Logistics management -

College for adult learning

Diploma of Mixology -

European Bartending School

TAFE: Diploma of hospitality -

Holmesglen Institute of TAFE

Victorian Certificate of Education -

Hampton Park Secondary College

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Mark Romero