Overview
Work History
Education
Skills
6 months of waste transfer using 19mt b/doubles with Linfox.
Timeline
OperationsManager

Mark Roycroft

Moe South,VIC

Overview

20
20
years of professional experience

Work History

Operations Manager

Aerial Motors
03.2022 - 05.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Owner/Operator Truck Driver

Roycroft Transport Pty Ltd
01.2011 - 02.2022
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Maximized load safety by balancing, securing, and weighing products.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Verified contents of inventory loads against Bills of Lading.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Prepared annual budgets with controls to prevent overages.
  • Maintained current Class MC with Doubles and Triples endorsements.
  • Transported hazardous materials and oversized shipments without incident.
  • Dropped and hooked trailers and changed configuration of equipment.

Interstate Truck Driver

Linfox Transport
02.2003 - 01.2011
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed routine maintenance on truck to keep in working order.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Documented KM, deliveries, pickups, customer issues and damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Inspected load security and checked for damages.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Unloaded and load HC/MC tarped, DG tanker and tautliner for customer deliveries, using extreme care to avoid damage to goods.

Education

No Degree - Motor Mechanic

Frankston Tafe
Frankston, VIC

Skills

  • Operational Efficiency
  • Daily Vehicle Inspections
  • Picking Up Deliveries
  • Truck Washing
  • Manage Loads
  • Order Fulfillment
  • Customer Deliveries
  • Document Verification
  • Safe Vehicle Operations
  • Cargo-Specific Procedures
  • Heavy Machinery Operation
  • Customer Satisfaction
  • Preventive Maintenance
  • Safe Driving Techniques
  • Delivery Instructions Verification
  • Adaptability and Flexibility
  • Dependable and Cooperative

6 months of waste transfer using 19mt b/doubles with Linfox.

As a fill-in driver to see out the final 6 months of a contract, Linfox management required drivers to fill this roll.

Timeline

Operations Manager

Aerial Motors
03.2022 - 05.2023

Owner/Operator Truck Driver

Roycroft Transport Pty Ltd
01.2011 - 02.2022

Interstate Truck Driver

Linfox Transport
02.2003 - 01.2011

No Degree - Motor Mechanic

Frankston Tafe

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Mark Roycroft