Mark Ruffles

• As a Sous Chef, I am responsible for managing kitchen operations in alignment with the venue’s requirements
• This includes overseeing staff management, ensuring efficient stock ordering and food management, and maintaining compliance with food safety and workplace health and safety (WHS) standards
• Kitchen Operations Management: Overseeing the daily operations of the kitchen to ensure smooth and efficient service
• Staff Management: Supervising kitchen staff, including training, scheduling, and ensuring team collaboration
• Menu Planning and Preparation: Assisting in the creation and execution of the menu, including developing new dishes and ensuring consistency in food quality
• Stock Ordering and Inventory Control: Managing the ordering of supplies and ingredients, maintaining inventory levels, and minimizing waste
• Food Safety and Hygiene Compliance: Ensuring that all food safety and hygiene standards are met, including proper storage, handling, and preparation of food
• Workplace Health and Safety (WHS) Compliance: Adhering to and enforcing WHS regulations to maintain a safe working environment
• Quality Control: Monitoring food preparation and presentation to ensure high standards are consistently met
• Problem Solving and Task Management: Addressing any issues that arise during service and managing tasks to ensure timely and efficient kitchen operations
• Collaboration with Head Chef: Working closely with the Head Chef to implement their vision and maintain the overall quality and reputation of the restaurant
• Customer Interaction: Occasionally interacting with customers to receive feedback and ensure their dining experience meets expectations

Resume Skills Examples

• Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Planned and directed high-volume food preparation in fast-paced environment.
• Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
• Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
• Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
• Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
• Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
• Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
• Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
• Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
• Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
• Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
• Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
• Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
• Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
• Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
• Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
• Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
• Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
• Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
• Assisted in the development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
• Maintained strict adherence to dietary restrictions, crafting creative alternatives that catered to diverse customer needs.
• Streamlined kitchen operations, reducing food waste through meticulous inventory management.
• Delivered exceptional culinary experiences, consistently receiving positive feedback from patrons.
• Fostered culture of excellence within culinary team, leading by example in maintaining high standards of food safety and hygiene.
• Elevated dining experience by innovating seasonal menu items tailored to local tastes.
• Enhanced staff retention by implementing mentorship program that supported career development within culinary team.
• Achieved consistency in dish presentation, setting high standards that were replicated across all servings.
• Fostered positive working environment, encouraging teamwork and open communication among staff.
• Implemented cost-saving strategies without compromising on quality, carefully selecting suppliers and negotiating better prices.
• Negotiated with equipment vendors to upgrade kitchen technology, improving overall productivity and food quality.
• Enhanced team performance with regular skill-development workshops and hands-on training.
• Developed successful kitchen waste management program, emphasizing sustainability and environmental responsibility.
• Improved efficiency in kitchen, organizing workflow to ensure timely preparation and delivery of dishes.
• Significantly reduced preparation times by optimizing kitchen layout and equipment placement.
• Spearheaded community outreach initiatives, participating in local food festivals to increase restaurant visibility.
• Conducted comprehensive supplier evaluations to source highest quality ingredients while also achieving cost efficiencies.
• Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
• Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.
• Collaborated closely with head chef to develop recipes that significantly increased customer satisfaction.
• Contributed to menu design, incorporating innovative culinary techniques that attracted wider clientele.
• Monitored food production to verify quality and consistency.
• Assisted with menu development and planning.
• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
• Worked closely with front-of-house staff to facilitate excellent customer service.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Trained and managed kitchen personnel and supervised related culinary activity.
• Utilized culinary techniques to create visually appealing dishes.
• Coordinated with team members to prepare orders on time.
• Disciplined and dedicated to meeting high-quality standards.
• Set up and broke down kitchen for service.
• Participated in food tastings and taste tests.
• Developed and remained accountable for safety, quality, consistency and adherence to standards.
• Evaluated food products to verify freshness and quality.
• Developed new recipes and flavor combinations to enhance customer dining experience.
• Implemented food cost and waste reduction initiatives to save money.
• Modified recipes to accommodate dietary restrictions and allergies.

• Company Overview: Working for a Vibe Signs as a Sub-Contractor, a family owned business
• Managed sign manufacturing and installation projects for shopping centres, national franchises, and corporate branding
• Ensured adherence to client briefs and work safe practices
• Adhered to Site compliance and Stakeholder needs
• Working for a Vibe Signs as a Sub-Contractor, a family owned business

Resume Skills Examples

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Consulted with customers to assess needs and propose optimal solutions.
• Established long-term relationships with clients, resulting in increased repeat business.
• Kept site work safe and in line with budget, schedule, and applicable building codes.
• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
• Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.
• Reduced client complaints by implementing a more effective customer service strategy.
• Hired and oversaw subcontractors to meet project needs.
• Trained new team members to apply best coding best practices and proper use of development tools.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Gathered, organized and input information into digital database.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Maintained database systems to track and analyze operational data.
• Observed packing operations to verify conformance to specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• As a sales manager at Oz Shut, I successfully managed a team of up to 21 sales consultants, consistently achieving or exceeding KPI targets
• My responsibilities included coordinating appointments, verifying lead information, and providing comprehensive training and mentoring to the sales team
• I played a key role in the negotiation stages and oversaw each project throughout the consultation process
• Additionally, I recorded results and provided detailed reports to upper management
• I also managed client contracts and handled any variations, ensuring customer satisfaction and smooth project execution
• Team Management: Overseeing and managing a team of sales consultants, including hiring, training, mentoring, and performance evaluation
• KPI Achievement: Setting and achieving key performance indicators (KPIs) for the sales team, ensuring targets are met or exceeded
• Lead Coordination: Coordinating appointments, verifying lead information, and ensuring a steady flow of qualified leads for the sales team
• Sales Training: Providing ongoing training and development for sales consultants to enhance their skills and improve sales performance
• Negotiation Assistance: Assisting sales consultants during the negotiation stages with clients to secure deals and close sales
• Project Oversight: Overseeing each project throughout the consultation process, ensuring smooth execution and customer satisfaction
• Reporting and Analysis: Recording sales results, analysing performance data, and providing detailed reports to upper management
• Client Contract Management: Managing client contracts, including handling any variations or changes to ensure compliance and satisfaction
• Customer Relationship Management: Building and maintaining strong relationships with clients, addressing their needs, and ensuring a positive customer experience
• Market Research: Conducting market research to identify new sales opportunities, understand industry trends, and stay competitive
• Sales Strategy Development: Developing and implementing effective sales strategies to drive business growth and achieve company objectives
• Budget Management: Managing the sales budget, including forecasting, expense control, and resource allocation
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with Customers and Sales Consultants, ensuring the best solutions presented, accurate pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Attended industry events and conventions to expain sales opportunities.

Examples of Resume skills

• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
• Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
• Optimized sales funnel management, enhancing lead generation and conversion rates.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
• Conducted comprehensive market research to identify new opportunities and trends.
• Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
• Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
• Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
• Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
• Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
• Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
• Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
• Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
• Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
• Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
• Expanded market share by identifying and penetrating untapped markets.
• Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
• Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented systems and procedures to increase sales.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Organized promotional events and interacted with community to increase sales volume.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Managed accounts to retain existing relationships and grow share of business.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Prepared sales presentations for clients showing success and credibility of products.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Communicated product quality and market comparisons by creating sales presentations.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Facilitated business by implementing practical networking techniques.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Drove sales by developing multi-million dollar contract sales.

• My role as a Venue Manager involves overseeing daily operations, ensuring compliance with licensing and gaming obligations, and maintaining high standards of service
• I excel in staff management, training, and development, fostering a collaborative and efficient team environment
• My responsibilities include coordinating events, managing stock and inventory, and ensuring compliance with food safety and workplace health and safety (WHS) regulations
• I am adept at problem-solving and task management, ensuring smooth operations and exceptional customer satisfaction
• My dedication to excellence and operational efficiency has consistently contributed to the success and reputation of ALH venues
• Herdsman Lake Tavern - Venue Manager - May 2012 ~ May 2013
• Captain Stirling Hotel - Venue Manager - Aug 2007 ~ May 2012
• Belgian Beer Café - Senior Assistant Manager - Nov 2005 ~ Aug 2007
• Rose & Crown Hotel - Manager - 2004 ~ 2005
• Inglewood Hotel - Venue Manager - 2000 ~ 2004
• Novotel Langley - Fenians - Assistant Manager
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Supervised events from start to finish using effective crowd control methods.
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
• Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Increased event bookings by developing and maintaining strong relationships with clients and vendors.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
• Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
• Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
• Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
• Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
• Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
• Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
• Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
• Maintained accurate notes of changes and requests for each event and ascertained allocation.
• Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
• Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
• Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
• Championed sustainability initiatives within the venue operations, leading to a reduced environmental footprint and an enhanced reputation as an eco-conscious event space.
• Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reported issues to higher management with great detail.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Raised property accuracy and accountability by creating new automated tracking method.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.