Mark Schuback
Upper Coomera,QLD
Summary
Dynamic Project Manager with a proven track record at First Response Restoration, excelling in project planning and execution. Skilled in inventory management and problem-solving, I successfully enhanced service delivery efficiency and customer satisfaction. Adept at leading cross-functional teams, I foster collaboration and drive results while maintaining a strong focus on quality and safety.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
38
38
years of professional experience
Work History
Project Manager
First Response Restoration
02.2020 - 08.2025
- Coordinated cross-functional teams to streamline processes and improve service delivery efficiency.
- Managed client communications, addressing concerns and providing updates throughout project lifecycles.
- Developed project schedules and budgets, monitoring progress to ensure timely completion within financial constraints.
- Implemented quality control measures, enhancing customer satisfaction through effective service delivery.
- Trained and mentored junior staff, fostering skill development and knowledge sharing within the team.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Warehouse Supervisor
Architectural Window Systems
01.2005 - 12.2019
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices in inventory management and order fulfillment.
- Implemented process improvements that enhanced overall efficiency of shipping and receiving activities.
- Coordinated with cross-functional teams to optimize supply chain logistics and inventory control systems.
- Oversaw inventory accuracy through routine audits and reconciliation processes.
- Coordinated with shipping and receiving teams to streamline operations.
- Collaborated with cross-functional teams to support supply chain optimization efforts.
- Managed cycle counting program to verify inventory accuracy without disrupting daily operations or requiring full-scale physical counts.
- Collaborated with warehouse team to streamline processes, resulting in reduced order processing times.
- Reduced stock discrepancies by conducting regular audits and monitoring inventory levels closely.
- Maintained accurate records for all inventory transactions, ensuring timely reporting and data analysis.
- Enhanced workplace safety by enforcing proper handling procedures and maintaining well-organized storage areas.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Managed multiple complex inventory activities and client-driven projects.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Carpet Installer
Sub Contractor
11.1987 - 12.2004
- Installed carpet in residential and commercial spaces, ensuring quality workmanship and customer satisfaction.
- Evaluated job sites to determine material needs and installation methods, improving project planning accuracy.
- Utilized advanced tools and equipment for precise carpet cutting and fitting, minimizing waste.
- Developed relationships with clients to understand preferences, tailoring solutions to their needs.
- Implemented process improvements that increased efficiency and reduced installation time across projects.
- Enhanced customer satisfaction by providing high-quality carpet installation services.
- Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Collaborated with sales team to provide accurate quotes and exceptional service, leading to repeat business.
- Adhered to strict deadlines while maintaining high standards of quality control throughout each project phase.
- Stayed current on industry trends, ensuring that clients received up-to-date information about available products and installation techniques.
- Handled challenging situations gracefully under pressure, such as last-minute changes or unexpected complications during installations.
- Resolved client concerns quickly and professionally, maintaining a positive reputation for the company.
- Contributed to increased referrals from satisfied customers through consistent quality workmanship on all projects.
- Installed carpet, carpet tiles and vinyl flooring in commercial and residential buildings.
- Cleaned up before and after installation by vacuuming carpet and discarding remnant pieces.
- Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.
- Performed semi-skilled carpentry work such as subflooring repair and trim installation.
Education
High School Diploma -
Hallam High School
Melbourne, VIC11-1987
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Warehouse operations
- Inventory management
- Problem-solving
- Attention to detail
- Heavy lifting
- Power tool operation
- Worksite safety
- Equipment operation
Timeline
Project Manager
First Response Restoration
02.2020 - 08.2025
Warehouse Supervisor
Architectural Window Systems
01.2005 - 12.2019
Carpet Installer
Sub Contractor
11.1987 - 12.2004
High School Diploma -
Hallam High School