Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Mark Shipston

Shepparton ,Victoria

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Bunnings Trade
10.2022 - Current
  • Built and strengthened long-lasting customer relationships based on accurate price quotes and customer-centric terms.
  • Developed and implemented strategies to increase client engagement
  • Educated clients on new products or services to increase customer engagement with business.
  • Facilitated client satisfaction and maintained customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded bsuiness-defined sales quotas.

Team Member/G4/Trade Centre Manager

Bunnings Warehouse
09.2018 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Team Member

KFC
08.2015 - 01.2018
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Notre Dame College
Shepparton, VIC
11.2018

Skills

  • Business Development
  • Sales Analysis
  • Sales Development
  • Customer Service
  • Converting Leads
  • Client Relationship Management
  • Complaint Management
  • Customer Training
  • Schedule Management
  • Networking Skills

Certification

- Future Leaders Program 2022-2023

- Murcotts Drivers Course 2022

- First Aid Training 2022

- Firewarden Training 2022

Additional Information

References:

Matthew Bourke-Area Sales Manager-0437 799 391-Performance

Ross Meeking-Former Trade Centre Manager-0400 841 330-Performance

David Clee-Quality Manager Snow Brand-0438314562-Character



Timeline

Account Manager

Bunnings Trade
10.2022 - Current

Team Member/G4/Trade Centre Manager

Bunnings Warehouse
09.2018 - 10.2022

Team Member

KFC
08.2015 - 01.2018

High School Diploma -

Notre Dame College

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Mark Shipston