Summary
Work History
Education
Skills
Timeline
Generic

Mark Sonbol

Balwyn,VIC

Summary

Dynamic and dedicated professional with extensive experience as a Receptionist at Bulleen Plaza Medical Centre. Expert in customer care and relationship building, I enhanced customer satisfaction by effectively resolving issues and providing exceptional service. Skilled in organization and active listening, I consistently maintained a welcoming environment for all visitors.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in any role.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Work History

Receptionist

Bulleen Plaza Medical Centre
01.2022 - 06.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Education

Bachelor of Physiotherapy (Honours) - Physiotherapy

Monash University
Peninsula, VIC
03-2029

Skills

  • Customer care
  • Customer service
  • Relationship building
  • Active listening
  • Organization skills
  • Telephone skills

Timeline

Receptionist

Bulleen Plaza Medical Centre
01.2022 - 06.2022

Bachelor of Physiotherapy (Honours) - Physiotherapy

Monash University
Mark Sonbol