Mark Sperling
Oakleigh East,VIC
Summary
Dynamic Technical Sales Representative skilled in delivering innovative solutions that meet client needs. Exceptional technical acumen paired with effective sales strategies leads to increased revenue and customer loyalty. Proven ability to navigate high-pressure environments with professionalism and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Sales Representative
Safety Dave Pty Ltd
Moorabbin, VIC
01.2024 - 06.2024
- Identified potential customers and established relationships with them.
- Resolved customer complaints in a timely manner.
- Developed and implemented successful sales strategies to increase customer base.
- Assisted customers in selecting the most appropriate technical solutions for their needs.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Responded promptly to customer inquiries regarding product features and benefits.
- Responded promptly to customer emails or phone calls regarding inquiries about products or services.
- Provided ongoing support to customers regarding technical issues or inquiries.
- Participated in team meetings to discuss progress on current projects or initiatives.
- Handled many customer issues monthly, resolving problems quickly and effectively.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance, and service and promoting lasting business relationships.
- Negotiated and closed deals with minimal oversight.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Technical Support Representative
ADM SYSTEMS Pty Ltd
DINGLEY, VIC
11.2022 - 06.2023
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Documented all activities related to technical support, including processes, updates, and changes made in our CRM.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Monitored customer feedback to ensure high levels of satisfaction.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Developed and maintained strong relations with customers to meet quality expectations.
NBN HFC TELECOMMUNICATION TECHNICIAN
PREMIER FIBRE SOLUTIONS Pty Ltd
MELBOURNE, VIC
07.2017 - 10.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Operated specialized diagnostic tools used to identify system faults.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized hand tools to properly splice cables.
- Followed safety practices to safeguard against injury and damage to property.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Kept records of parts and equipment used in projects to update inventory.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, and other power tools.
- Communicated with distributors to acquire necessary equipment for projects.
Education
CERTIFICATE III TELECOMMINCATIONS - TELECOMMINCATIONS
AURORA TRAINING INSTITUTE
QUEENSLAND01-2016
DIGITAL ELECTRONICS FIELD TECHNICIAN - Information And Communication Technology
RMIT University
Melbourne, VIC01-1985
Skills
- Technical sales
- Customer relationship management
- Sales strategy development
- Technical solution assessment
- Negotiation skills
- Team collaboration
- Problem resolution
- Customer support
- Effective communication
- Time management
- Conflict resolution
- Lead generation
- Sales assistance
- Email communication
- Client relationships
- Cost-effective solutions
- Remote sales
Affiliations
- Trivia Movie Buff and Learning / Amateur Beekeeper
Accomplishments
- Created and ran my own telecommunications company for four years
- Executive level support to Qantas CEO and chairman at Fujitsu IT Support
- Multiple employee recognition awards from customer feedback working at Hewlett-Packard
- Promoted from warehouse admin to regional, then national inventory controller for NBN and Optus
Certification
- HR truck licence
- Forklift licence
References
References available upon request.
Timeline
Technical Sales Representative
Safety Dave Pty Ltd
01.2024 - 06.2024
Technical Support Representative
ADM SYSTEMS Pty Ltd
11.2022 - 06.2023
NBN HFC TELECOMMUNICATION TECHNICIAN
PREMIER FIBRE SOLUTIONS Pty Ltd
07.2017 - 10.2022
CERTIFICATE III TELECOMMINCATIONS - TELECOMMINCATIONS
AURORA TRAINING INSTITUTE
DIGITAL ELECTRONICS FIELD TECHNICIAN - Information And Communication Technology
RMIT University
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