Mark Spratford

Provide emotional and physical care daily for my partner who is suffering from numerous medical conditions.

• Developed strong relationships with vendors to secure favorable pricing on merchandise orders while maintaining quality standards.
• Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
• Processed sales transactions efficiently, maintaining accurate records of all financial activities within the pro shop.
• Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.
• Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
• Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
• Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed efficient cash register operations.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Monitored daily operations for efficiency and maintenance issues.
• Reduced downtime through regular equipment maintenance and timely repairs.
• Completed gardening and lawn maintenance tasks.
• Reduced equipment malfunctions, executing preventative maintenance strategies effectively.
• Performed onsite maintenance and repair work.
• Performed general maintenance and light cleaning of showroom.
• Managed maintenance of facility and grounds.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with professional and coworkers and asking appropriate questions.
• Completed training courses to enhance knowledge of processes, techniques, and industry.
• Small Business Management
• History of Golf
• Golf Coaching
• Club Construction & Repair
• Golf Science
• Supported organizational objectives with help from existing employees.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
• Performed administrative functions, answering phones and filing paperwork in support of pro shop.
• Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
• Interacted with customers to support operational objectives.
• Filled out timesheets and paperwork according to identified requirements.
• Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
• Facilitated smoother operations by maintaining clean and organized workspace.
• Operated cash registers and managed financial transactions.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
• Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
• Fostered strong relationships with members through consistent engagement, addressing concerns promptly and professionally.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with professional and coworkers and asking appropriate questions.
• Completed training courses to enhance knowledge of processes, techniques, and industry.
• Small Business Management
• History of Golf
• Golf Coaching
• Club Construction & Repair
• Golf Science
• Supported organizational objectives with help from existing employees.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
• Performed administrative functions, answering phones and filing paperwork in support of pro shop.
• Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
• Interacted with customers to support operational objectives.
• Filled out timesheets and paperwork according to identified requirements.
• Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
• Facilitated smoother operations by maintaining clean and organized workspace.
• Operated cash registers and managed financial transactions.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
• Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
• Fostered strong relationships with members through consistent engagement, addressing concerns promptly and professionally.