Mark Stansfield
Cairns
Summary
Results-driven NDIS Operations Manager effectively overseeing the day-to-day operations of an NDIS-registered organisation. Ensuring strict compliance with NDIS standards, policies, and procedures.
Skilled in leading high-performing teams and coordinating seamless service delivery.
Committed to prioritising client- centred quality outcomes for participants and their families.
Consistently strives to exceed expectations and make a positive impact in the lives of those served.
Overview
10
10
years of professional experience
Work History
Operations Manager
Konnect Em Services Pty Ltd.
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Coordinated office meetings with Senior Staff
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Attending meetings with Private Guardians to ensure they are satisfied with services provided and clients progress and needs are being met
- Analyzed and reported on key performance to senior management.
- Ensuring person-centred, quality outcomes for Clients and their families
Sales Assistant
Liquorland
09.2023 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
Salesperson – Drive Thru
Challa Gardens Sip N Save
10.2022 - 08.2023
- Responsible Service of Alcohol
- Customer service
- Stock management
- Receiving, invoicing and stocking shelves
- Cash handling
- Cleanliness and presentation of store
- Point of sales system
Trade Counter Sales
Reece Plumbing
01.2018 - 07.2018
- Customer service
- Over the counter sales, customer development and quotes
- Stock management in warehouse, showroom and instore
- Administration duties - filing and answering incoming calls
- Computer skills - Microsoft word and outlook
- Use of company point of sales system
- Receipting incoming orders
- Packing outgoing orders loading delivery vehicles and delivering goods in a safe and timely manner
- Negotiations with relevant companies on product quotes
- Teamwork
Customer Service Staff
Rebel Sports
10.2017 - 12.2017
- Frontline communication to sell company products
- Stock Management; Product knowledge, record keeping and documentation of quantity, quality, type, style in inventory stock
- Receipting and invoicing
- Use of company point of sales system
- Store promotions and advertisements
- Met agreed targets and KPI’s
School Based Apprenticeship- Casual Basis Staff
Reece Plumbing
08.2015 - 09.2017
- Customer service
- Counter sales
- Receipting and invoicing orders
- Stock management and stock take
- Filing and answering phones
Assistant Kitchen Hand
Byrnes Meat
01.2015 - 06.2015
- Cleaning
- Kitchen Hand
- Stock management
- Supportive team member
Education
Bachelor of Criminology -
Griffith University
12.2025
Senior Certificate - Secondary Education
Redlynch State College
01.2017
Junior High School Education -
Trinity Bay High School
01.2016
Skills
- Team building
- Effective communication
- Problem-solving
- Team leadership
- Operations monitoring
- Operations management
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Performance monitoring
- Maintaining compliance
- Client relationships
- Schedule management
- Health and safety compliance
- Organizational management
- Payroll process management
Skills
I pride myself on my work ethic always. Gained throughout my extensive sports career to present day training everyday as a young up and coming fighter. I carry this attitude in my day to day and job life, going the extra mile with my assertive mindset to keep on the move. I like to let my actions speak for my leadership., Highly motivated and persistent in achieving my goals and ambitions. I moved to Adelaide plans for a brighter future, escaping a life back home I wasn’t happy with. I always have a positive attitude to life; I’m inspired by my mother who has survived breast cancer yet completed a bachelor and master’s degree to achieve her goals. I have big ambitions to be in the UFC on the biggest, brightest stage. I will make it happen., Enjoy interacting with people from all walks of life to meet their needs also looking to improve my own self-personal growth, I like to think, listen and observe like a sponge. Active listener, attentiveness, attention to detail.
Hobbies and Interests
- Mixed Martial Arts
- Rugby League
- Basketball
- Travel
Courses Training
School Based Apprenticeship, Reece Plumbing Group, 01/01/15, 12/31/17, Certificate II in Warehousing Operations, Certificate II in Warehouse and Storage Worker Level II, Certificate II in Workplace Practices, Certificate II in Skills for Work and Vocational Pathways, Certificate II in Business, Certificate I in Business
Timeline
Operations Manager
Konnect Em Services Pty Ltd.
08.2024 - Current
Sales Assistant
Liquorland
09.2023 - 08.2024
Salesperson – Drive Thru
Challa Gardens Sip N Save
10.2022 - 08.2023
Trade Counter Sales
Reece Plumbing
01.2018 - 07.2018
Customer Service Staff
Rebel Sports
10.2017 - 12.2017
School Based Apprenticeship- Casual Basis Staff
Reece Plumbing
08.2015 - 09.2017
Assistant Kitchen Hand
Byrnes Meat
01.2015 - 06.2015
Senior Certificate - Secondary Education
Redlynch State College
Junior High School Education -
Trinity Bay High School
Bachelor of Criminology -
Griffith University
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