Mark Stevens
Mount Colah,NSW
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results. Strong work ethic, reliable and punctual with a strong sense of responsibility for my role as trainer.
Overview
23
23
years of professional experience
Work History
Work Place Trainer and Assessor
State Transit Authority
04.1997 - 08.2020
- Trained new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one training to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Respite Care Worker
Simply Better Care
02.2000 - 10.2003
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Enhanced clients' well-being, providing emotional support and empathy during challenging times.
- Provided transportation assistance for clients to attend appointments, social outings, and other activities as needed.
- Delivered personalized care that respected clients' cultural and personal preferences, ensuring their dignity at all times.
- Safeguarded the physical and emotional well-being of clients by promptly addressing any concerns or emergencies that arose during my shifts.
- Provided engaging companionship to clients, fostering meaningful relationships and alleviating feelings of isolation.
- Enhanced family satisfaction by providing compassionate care and companionship to their loved ones.
Education
No Degree - Trade Certificate - Carpentry And Joinery
St George TAFE
Kogarah, NSW11-2006
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Course planning
- Training needs analysis
- Interpersonal communication
Awards for Exception Customer Service at Willoughby Depot.
Offering service to customers and going the extra mile to ensure they reached their desired destination.
Languages
Maltese
Native or Bilingual
Timeline
Respite Care Worker
Simply Better Care
02.2000 - 10.2003
Work Place Trainer and Assessor
State Transit Authority
04.1997 - 08.2020
No Degree - Trade Certificate - Carpentry And Joinery
St George TAFE
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