Mark Stott
East Perth ,WA
Summary
Experienced professional with a proven track record in various industries. Skilled in problem-solving and strategic thinking, consistently delivering results that exceed expectations. Strong communication and leadership abilities, with a focus on being a team player and driving team success. Adapts to new environments and technologies, ensuring efficient and effective operations. Committed to continuous learning and professional growth, always seeking opportunities to expand knowledge and skills.
Overview
16
16
years of professional experience
Work History
Car Detailer
Wangara Honda
01.2013 - 06.2019
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance
- Maintained a clean workspace for increased safety and efficiency in the car detailing process.
- Upheld company reputation for excellence through consistent adherence to established procedures and protocols for car detailing services.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cuttingedge.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Trained new employees on company protocols, safety procedures, and best practices in car detailing.
Retail Assistant
Supercheap Auto
01.2010 - 06.2013
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Assistant
BCF
03.2007 - 09.2010
- Developed relationships with local fishing clubs, resulting in mutually beneficial partnerships.
- Streamlined inventory management, ensuring optimal stock levels of popular fishing items.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Organized seasonal promotions which generated increased interest in new product offerings.
- Maintained a clean and organized sales area, promoting an enjoyable shopping experience for customers.
- Educated customers about proper care and maintenance for their purchased equipment, extending product lifespan.
- Established rapport with clients through friendly interactions and extensive knowledge of the industry.
- Assisted customers in selecting the appropriate fishing gear based on their needs and preferences.
- Increased store revenue by upselling premium fishing gear and accessories to customers.
- Coordinated special orders for hard-to-find items or unique requests from dedicated clients.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
Self Employed
M & M Mobile Car Detailing
01.2010 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Year 9 - High School Education
Greenwood Seniour High School
Greenwood, WA12.1982
Skills
Communication
Team player
Easy to get along with
- Attention to Detail
- Critical Thinking
- Decision-Making
- Relationship Building
- Individualized Instruction
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Self Motivation
- Self-awareness
- Motivational Skills
- Task Delegation
- Performance Assessment
- Clear Communication
Licences
C class
R/E class
HR -A
Timeline
Car Detailer
Wangara Honda
01.2013 - 06.2019
Self Employed
M & M Mobile Car Detailing
01.2010 - 08.2023
Retail Assistant
Supercheap Auto
01.2010 - 06.2013
Retail Assistant
BCF
03.2007 - 09.2010
Year 9 - High School Education
Greenwood Seniour High School