Summary
Overview
Work History
Education
Skills
Timeline
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Mark Svircevic

Crookwell,NSW

Summary

Dynamic and reliable professional with a proven track record at Kids Health Space, enhancing patient satisfaction and fostering trust through exceptional office administration and problem-solving abilities. Demonstrated multitasking skills and a commitment to efficiency, significantly improving customer experience in both medical and hospitality sectors. Which can further be implemented in mt studies and overall developmental growth.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Bradfordville Family & Medical Centre
06.2024 - Current
  • Supported office staff and operational requirements with administrative tasks.
  • Multi-task different platforms, patients and calls.
  • Answered phone calls and messages for 8 Gp's in the medical facility, scheduling appointments, and handling patient inquiries.

Medical Receptionist

Kids Health Space
06.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Restaurant Supervisor

Hurricanes Grill
07.2020 - 06.2023
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Enhanced team performance with regular evaluations and constructive feedback.

Education

Bachelor of Design And Architecture - Architecture

University of Technology Sydney
Sydney, NSW
10-2023

Diploma of Design And Architecture - Architecture

UTS Insearch
Sydney, NSW
01-2021

High School Diploma -

Campbelltown Performing Arts Highschool
Campbelltown, NSW
11-2019

Skills

  • Office Administration
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Medical Receptionist

Bradfordville Family & Medical Centre
06.2024 - Current

Medical Receptionist

Kids Health Space
06.2023 - Current

Restaurant Supervisor

Hurricanes Grill
07.2020 - 06.2023

Bachelor of Design And Architecture - Architecture

University of Technology Sydney

Diploma of Design And Architecture - Architecture

UTS Insearch

High School Diploma -

Campbelltown Performing Arts Highschool
Mark Svircevic