Summary
Overview
Work History
Skills
Certification
Timeline
DeliveryDriver

Mark Swanbrough

Kitchener,NSW

Summary

Driven and customer-focused, I leveraged my strong problem-solving skills and positive attitude at Core Hospitality Solutions to enhance client satisfaction and maintain professional standards. Skilled in client relationship management and forklift operation, I contributed to team success and efficiency across diverse roles, demonstrating exceptional teamwork and a commitment to excellence.

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Delivery Driver

Core Hopitality Solutions
05.2023 - Current


  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.

Food and Beverage Attendant

Minor Hotels
04.2022 - 11.2024
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Building Restoration Crew Member

Calais Group
02.2020 - 04.2023
  • Supported team productivity levels by assisting fellow crew members with their assigned duties when needed.
  • Minimized potential hazards at job sites by adhering to strict safety protocols during all phases of building restoration work.
  • Streamlined workflow efficiency by organizing tools, equipment, and materials necessary for daily tasks at job sites.
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
  • Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions.

Field Operations Manager

Broadcast Services Australia
03.2009 - 12.2019
  • Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Spearheaded risk assessment initiatives on job sites to proactively address potential hazards before they became critical problems.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
  • Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
  • Analyzed data trends to identify potential bottlenecks in the field operations process, implementing solutions to address these issues effectively.

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Punctual and reliable
  • Stocking and inventory
  • Forklift operation
  • Client relationship management
  • Time management skills
  • Order picking and processing
  • Complex Problem-solving
  • Documentation and reporting
  • Inventory management
  • Pallet jack and hand truck operation
  • Dependable and reliable
  • Quality assurance

Certification

  • First Aid/CPR/AED
  • Forklift Safety and Operator Training
  • MR Truck drivers Licence
  • Electrical equipment test and tag accreditation.
  • RSA

Timeline

Delivery Driver

Core Hopitality Solutions
05.2023 - Current

Food and Beverage Attendant

Minor Hotels
04.2022 - 11.2024

Building Restoration Crew Member

Calais Group
02.2020 - 04.2023

Field Operations Manager

Broadcast Services Australia
03.2009 - 12.2019

Similar Profiles

CREATE PROFILE
Mark Swanbrough