Mark Taranto
Whittlesea,VIC
Summary
Highly motivated Manager with 35 years of construction experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated construction professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Maintenance and Service Manager
Hickory Construction Group
07.2016 - 11.2023
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with clients and all stakeholders to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Liaise with all stakeholders to achieve serviceable outcomes.
- Met with clients to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with clients to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow to achieve efficiencies in productivity.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer/client service satisfaction.
- Developed department processes and procedures to boost favorable outcomes for all stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, Management skills and analytical nature to resolve client concerns and promote confidence to resolve problems.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Consult, develop and assist sites with critical areas of common building failure.
- Developed company lessons learnt.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed client/customer expectations.
- Resolved all client/customer complaints in professional and timely manner. Mediate all dispute resolutions.
Operations Manager
Reliable Plumbing Services
North Melbourne , Vic
06.2014 - 05.2016
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Head of Maintenance
New Plumbing Solutions
Northcote , Vic
12.2023 - Current
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Managing Director
Taranto Bros Plumbing
Thomaston , Vic
02.2002 - 05.2015
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Education
Cert3 Plumbing And Drainage - Plumbing Technology
NMIT
Melbourne, VIC02.1991
Skills
- Project Management
- Team Leadership
- Technical Support
- Reliable and Responsible
- Customer Service Management
- Maintenance and Repair
- Project Planning
- Maintenance Planning
- Critical Thinking
- Staff Management
- Risk Management
- Quality Assurance
- Honest and Trustworthy
- Process Optimization
- Workflow Management
- MS Office
- Coaching and Mentorship
- Overseeing Technicians
Timeline
Head of Maintenance
New Plumbing Solutions
12.2023 - Current
Maintenance and Service Manager
Hickory Construction Group
07.2016 - 11.2023
Operations Manager
Reliable Plumbing Services
06.2014 - 05.2016
Managing Director
Taranto Bros Plumbing
02.2002 - 05.2015
Cert3 Plumbing And Drainage - Plumbing Technology
NMIT
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