Mark Thomas
Jordan Springs,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Sales Manager bringing 7+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Business Development Manager
CARBATEC SYDNEY
Sydney
07.2016 - Current
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Conducted research on industry trends, competitor activities, and customer needs.
- Attended tradeshows and conferences to network with potential clients.
- Collaborated with internal teams for successful execution of projects.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Resolved customer complaints regarding sales and service.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Collaborated with marketing team members to design promotional materials.
STORE REPLENISHMENT
WOOLWORTHS WINDSOR
Windsor
08.2015 - 03.2017
- Store replenishment
- Stocking shelves
- Merchandising.
NSW SALES REPRESENTATIVE
AUSTRALIAN BANDSAW CO
08.2015 - 07.2016
- Sales and customer service, direct and via phone
- Actively pursue new customers
- Retain and grow existing customer base
- Proactive and professional management of accounts
- Manage customer queries and complaints.
SALES ASSISTANT
GASWELD PENRITH
Penrith
10.2014 - 11.2014
- Sales and customer service, direct and via phone
- Stock Handling.
CONSTRUCTION ASSISTANT
MAXTON FOX
08.2014 - 10.2014
- Office Fit-out construction.
STORE MANAGER
CARBATEC SYDNEY
Sydney
07.2008 - 08.2014
- Management of eight employees
- Management of stock levels including re-ordering
- Sales and customer service, direct and via phone
- Merchandising of stock in warehouse and on shop floor
- Organise and participate in annual Trade Shows
- Monitor service standards in accordance with company policy
- Identify process improvements
- Ensure administration functions are processed in accordance with company policy and procedures
- Machine/tool assembly for displays
- Machine/tool demonstrations
- Warranty repairs.
WAREHOUSE MANAGER & SALESPERSON
CARBATEC SYDNEY
Sydney
04.2004 - 07.2008
- Management of warehouse
- Management of stock levels including re-ordering
- Sales and customer service, direct and via phone
- Participate in annual Trade Shows.
SALESPERSON
CARBATEC SYDNEY
Sydney
10.2003 - 04.2004
- Sales and customer service, direct and via phone
- Participate in annual Trade Shows.
SELF-EMPLOYED
MARK THOMAS FURNITURE ASSEMBLY
01.1998 - 01.2003
- Assembly of ready to assemble furniture
- Furniture repairs
- Shopfitting
- Customer Service
- Quality Control
- Contract work for KD Concepts Pty Ltd and Goode Industries Pty Ltd
- Time management
- Book-keeping.
WOOD MACHINIST / CUSTOMER SERVICE
K D CONCEPTS PTY LTD
01.1995 - 01.1998
- Programmed and operated CNC machines
- Customer service.
INSURANCE CLERK
COMMONWEALTH BANK SYDNEY
Sydney
01.1988 - 01.1995
- Customer service
- Insurance policy renewals, endorsements, cancellations
- Claims officer.
CONTRACTOR
TNT WARDROBES MINCHINBURY
Minchinbury
01.2003
- Assembly of built-in wardrobes and cabinets
- Customer service
- Resolution of customer issues.
Education
SCHOOL CERTIFICATE -
HOXTON PARK HIGH SCHOOL
EFFECTIVE SUPERVISION AND TEAM LEADERSHIP I -
AUSTRALIAN FEDERATION OF EMPLOYERS & INDUSTRIES
EFFECTIVE SUPERVISION AND TEAM LEADERSHIP II -
AUSTRALIAN FEDERATION OF EMPLOYERS & INDUSTRIES
CONSTRUCTION WHITE CARD
Skills
- Customer service
- Attention to detail
- Ability to work autonomously
- Problem solving skills
Accomplishments
- Current President of Panthers Triathlon Club and have been in this position for 4 yrs
- Top ten Salespeople Australia Wide for Festool. Rewarded with a weekend sales conference at Lindeman Island, 2008
- Selected to participate in annual Festool training courses
- Successfully implemented new and updated OH&S Policy and Procedures - 2012
- Successfully managed change-over from previous Carbatec Sydney owners (licensees) to fully functioning branch of Carbatec Pty Ltd (Head Office in Brisbane)
- Successfully organised and managed Carbatec stand at annual Timber and Working with Wood show
Custom
DAVID CROAKER, CARBATEC SYDNEY (RETIRED FORMER OWNER), 0419 782 053
Certification
- Forklift Licence
Timeline
Business Development Manager
CARBATEC SYDNEY
07.2016 - Current
STORE REPLENISHMENT
WOOLWORTHS WINDSOR
08.2015 - 03.2017
NSW SALES REPRESENTATIVE
AUSTRALIAN BANDSAW CO
08.2015 - 07.2016
SALES ASSISTANT
GASWELD PENRITH
10.2014 - 11.2014
CONSTRUCTION ASSISTANT
MAXTON FOX
08.2014 - 10.2014
STORE MANAGER
CARBATEC SYDNEY
07.2008 - 08.2014
WAREHOUSE MANAGER & SALESPERSON
CARBATEC SYDNEY
04.2004 - 07.2008
SALESPERSON
CARBATEC SYDNEY
10.2003 - 04.2004
CONTRACTOR
TNT WARDROBES MINCHINBURY
01.2003
SELF-EMPLOYED
MARK THOMAS FURNITURE ASSEMBLY
01.1998 - 01.2003
WOOD MACHINIST / CUSTOMER SERVICE
K D CONCEPTS PTY LTD
01.1995 - 01.1998
INSURANCE CLERK
COMMONWEALTH BANK SYDNEY
01.1988 - 01.1995
SCHOOL CERTIFICATE -
HOXTON PARK HIGH SCHOOL
EFFECTIVE SUPERVISION AND TEAM LEADERSHIP I -
AUSTRALIAN FEDERATION OF EMPLOYERS & INDUSTRIES
EFFECTIVE SUPERVISION AND TEAM LEADERSHIP II -
AUSTRALIAN FEDERATION OF EMPLOYERS & INDUSTRIES
CONSTRUCTION WHITE CARD
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