Mark Tilbrook
Wyong
Summary
Professional business leader with strong track record in overseeing financial administration and reporting, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, process improvement and project management. Known for effective communication, problem-solving abilities, and a commitment to achieving organisational goals.
Overview
20
20
years of professional experience
Work History
Co-Founder, Company Secretary & Business Director
Everyday Ability Pty Ltd
01.2019 - Current
- Accountable for the financial health of the business including P&L and Balance Sheet
- Keeping abreast of all NDIS billing requirements and ensuring system compliance for claiming accounts receivable from the NDIA.
- Managing cashflow through daily monitoring and monthly meetings with Accountant & business co-owners ensuring business viability
- Ensuring business compliance for weekly Payroll of 80 employees inline with SCHADS Award requirements
- Managing complex rostering for a 24x7 environment of 80 employees
- Project managing continuous improvement and development of Cloud-based CRM, FlowLogic.
- Manage supplier/partner relationships to meet business requirements, compliance and financial advantage. E.g. SaaS provider, Telco, IT Support Company, other NDIS Businesses.
- Designing and creating company reports in Excel via Cloud-based CRM for NDIS Client data and Company financial data to meet NDIS, Financial and Tax compliance.
- Managed business relationships through networking and industry contacts to grow the business from an initial investment of $400/week over 6 months, to an annual turnover of $7M in 5 years.
Business Manager
Trilogy Disability Services Pty Ltd
01.2017 - 01.2020
- Managed financial billing for all NDIS & DCJ related supports
- Weekly, monthly, quarterly & annual financial reporting for business owner and accountant
- Xero accounts reconciliations and escalation point for Bookkeeper
- Managed and processed weekly payroll for 100+ employees ensuring compliance against SCHADS Award
- Define, measure and implement process improvements for capturing and reporting financial data to the business owner and NDIS.
- Experience reporting and providing evidence for rigorous financial audits by the NDIA.
Multiple Roles
Optus Pty Ltd
01.2006 - 01.2016
- Managing business relationships and contract performance for 3rd Party Logistics Providers (3PL) including reporting against performance KPIs and SLA’s for a $2B/year Supply Chain
- Managing supplier / vendor relationships to improve KPI performance from 70% to 97% on time delivery performance.
- Managed multiple continuous improvement projects across divisions utilising LEAN and DMAIC Project Management methodologies, including a project that delivered savings of $500k per annum
- Managing stock & back order supply across Sales, Marketing, Supply Chain and Customer Experience teams through reporting
- Managed multiple difference relationships for Optus with its vendors and suppliers including TOLL & Messenger Post (Supply Chain Transport and Delivery) and NEC (Hardware Supplier)
- Team Leader responsible for Staff management and KPI performance improvements from 80% to 90%+ against service SLA’s
Education
Certificate IV - Accounting & Bookkeeping
Swinburne University
Melbourne, Victoria, VIC01-2026
Certificate IV - Frontline Management
TAFE NSW
NSW01-2016
Certificate IV - Community Services
TAFE NSW
NSW01-2015
Skills
- Advanced Excel Reporting
- Strong Financial Acumen
- Budget planning
- Analytical and critical thinker
- Process Improvements through re-design
- Project management
- Data analysis
- High Technical Aptitude
- Regulatory compliance
- Strategic business planning
CAREER HIGHLIGHTS
- Co-founded a successful, award-winning NDIS Registered Disability Services Provider, turning a $400/week investment into $7M/year turnover
- Developed Advanced Excel reporting and analytical skills through many years of use and self-training, including formulas and complex functions
- Developed a strong technical aptitude from extensive experience in technical, financial and reporting roles throughout my career
- Multiple personal awards and recognition for Project Management, Customer Service and Leadership throughout various roles at Optus
- Defined, improved and implemented process improvements to deliver KPI performance increases and financial savings in my own business and in previous roles
Extended Work History
Various roles / industries including:
- Customer IT Support - Reuters Australia
- Media Communications - RMS Transport Management Centre
- Call Centres - Boral Bricks, Citibank, American Express
- Banking - Westpac
Timeline
Co-Founder, Company Secretary & Business Director
Everyday Ability Pty Ltd
01.2019 - Current
Business Manager
Trilogy Disability Services Pty Ltd
01.2017 - 01.2020
Multiple Roles
Optus Pty Ltd
01.2006 - 01.2016
Certificate IV - Accounting & Bookkeeping
Swinburne University
Certificate IV - Frontline Management
TAFE NSW
Certificate IV - Community Services
TAFE NSW