Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mark Wallace

Summary

A self starting and innovative individual with 7 years experience in the automotive industry. Recognised as a high performer in management and sales. I have a background in management and a track record of driving revenue and growth along with employee development in a fast paced environment. Continuously looking to progress my career through progression. Senior leadership qualities and demonstrate key decision making decisions. Experienced area manager with a proven track record of successfully leading teams and driving business growth. Seeking an opportunity to utilize my skills and expertise in a dynamic and challenging environment.

Overview

11
11
years of professional experience

Work History

Area Sales Manager

Enterprise Mobility
01.2022 - 01.2024
  • Promoted to a level III position within the company, sitting on the senior leadership and management team in Ireland
  • I was responsible for an area of Ireland which included 5 locations and ensuring that performance targets are obtained in all four areas of the business; sales, growth, employee development & customer service
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Drove sales by developing multi-million euro contract sales.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Supervised 60 location employees and managed 1200 vehicle assets, maintaining contractual, compliance and reporting requirements for all areas and assets.

Branch Manager

Enterprise Rent a Car
03.2019 - 01.2022
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Resolved various issues impacting sales management and business operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
  • Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
  • Executed sales and marketing initiatives to increase revenue for company.

Assistant Manager

Enterprise Rent-A-Car
03.2018 - 03.2019
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Management Trainee

Enterprise Rent a Car
06.2017 - 03.2018
  • Dealing direct with customers and achieving KPI's in sales and customer service
  • Lead generation to enhance growth and responsible for dealer relations
  • Introduction to management and operations of rental locations
  • Educated in risk management and cost control to impact and reduce breakeven
  • Set up local accounts through marketing to enhance market share.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Head Bartender

Tj Ryan's Bar
03.2014 - 05.2018
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with inventorying beverage stock and bar supplies.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.

Bartender

Gerry Chawke Sporting Bar
10.2012 - 06.2017
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

O'Donoghues Bar
09.2015 - 09.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Digital Marketing Intern

University Of Limerick
01.2016 - 09.2016
  • Created content strategies for digital media.
  • Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
  • Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
  • Improved brand awareness by developing and implementing targeted social media campaigns.
  • Helped with planning and hosting of marketing events.

Chef Assistant

Mione's Pizza & Italian Restaurant
05.2015 - 09.2015
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
  • Pushed, pulled and transported large loads and objects.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Operated ovens and bakery equipment to prepare products according to recipes.

Car Sales Executive

Cashel Motor Works
05.2013 - 03.2014
  • Dealing with customers and providing parallel customer service while ensuring sales of used vehicles
  • Pre inspect trade-in vehicle and valuation of vehicle
  • Source and secure vehicles through external means such as auctions and other sellers
  • Organise logistics of vehicles to ensure delivery in timely manner to customer
  • Engage with finance manger to help customers seeking finance.
  • Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.

Education

Bachelor's Degree - International Business

University of Limerick
09.2017

Skills

  • Operations
  • Relationship Building
  • Staff Management
  • Strategic Planning
  • Revenue Generation
  • Business Development
  • Market intelligence
  • National account management
  • Team Development
  • Multi-unit management

Accomplishments

  • I was awarded for excellent customer service in my first role as an assistant manager and won the Top award for FY19
  • I achieved 20+ top sales competitions as a junior manager and was selected to represent Ireland in an Elite Club for top performers.
  • I was promoted twice as an assistant manager and 3 three times as a branch manager.
  • I was promoted twice as an Area Manager.
  • Employee Retention of 100% in flagship branch.
  • Increased revenue in flagship branch from earning a deficit in 2020 to achieving €1,500,000 profit in FY21
  • Increased profit in Area manager position by 50% in FY22 and placing in top 30 Areas in Europe.
  • Sold 198 vehicles in 2014 as a sales exec.

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References

  • Mat O'Grady, Mathew.o'grady@em.com
  • Nigel Killeen, Nigel.m.killeen@em.com
  • Tj Ryan, +353876756655


Timeline

Area Sales Manager

Enterprise Mobility
01.2022 - 01.2024

Branch Manager

Enterprise Rent a Car
03.2019 - 01.2022

Assistant Manager

Enterprise Rent-A-Car
03.2018 - 03.2019

Management Trainee

Enterprise Rent a Car
06.2017 - 03.2018

Digital Marketing Intern

University Of Limerick
01.2016 - 09.2016

Bartender

O'Donoghues Bar
09.2015 - 09.2017

Chef Assistant

Mione's Pizza & Italian Restaurant
05.2015 - 09.2015

Head Bartender

Tj Ryan's Bar
03.2014 - 05.2018

Car Sales Executive

Cashel Motor Works
05.2013 - 03.2014

Bartender

Gerry Chawke Sporting Bar
10.2012 - 06.2017

Bachelor's Degree - International Business

University of Limerick

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Mark Wallace