Summary
Overview
Work History
Education
Skills
References
Timeline
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Mark Walsh

Sydney,Australia

Summary

Experienced sales and operations leader with 20 years in both product and service sales, including 10 years in technology. Skilled in managing $75M+ sales budgets, driving customer success, and building long-term partnerships across diverse industries. Proven ability to lead high-performing teams, solve complex challenges, and deliver strong P&L results. Expertise in leveraging cross-functional collaboration to drive strategic growth and achieve business objectives. Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.

Overview

19
19
years of professional experience

Work History

REGIONAL MANAGER

EFM Logistics
04.2023 - Current
  • Company Overview: EFM Logistics is a leading provider of 4PL supply chain solutions, specialising in logistics, transportation, and warehousing services nationally.
  • Led operations across the AU/NZ region, managing a $40M portfolio of 35+ SMB to Enterprise clients.
  • Exceeded FY25 revenue and margin targets through strategic cross-selling and up-selling within existing and new client divisions.
  • Managed a team of 3 account managers and 30+ indirect staff, driving performance and ensuring compliance with company standards.
  • Utilised strong leadership and analytical skills to consistently surpass customer expectations and company goals.
  • Lead, mentor, and develop a high-performing team of 3 Major Account Managers and 20+ indirect reports nationally, driving service excellence and operational efficiency.
  • Hands-on leadership style, ensuring consistent delivery of operational excellence, exceptional customer satisfaction, and effective cross-functional collaboration.
  • Full P&L responsibility, managing regional budgets, monitoring financial performance, identifying cost-saving measures, and ensuring profitability.
  • Evaluating the performance of account managers and teams, setting individual goals, providing coaching and feedback to aid continuous improvement.
  • Building and maintaining strong relationships with key customers within the region, addressing customer concerns, and ensuring excellent customer service.
  • EFM Logistics is a leading provider of 4PL supply chain solutions, specialising in logistics, transportation, and warehousing services nationally.

NATIONAL SALES MANAGER

CLEANCORP PTY LTD
04.2022 - 04.2023
  • Company Overview: Cleancorp is a commercial cleaning company with 30 years’ experience serving leading brands and government organisations across Australia and New Zealand.
  • Managed a $5M new business sales pipeline, combining BDM prospects and marketing leads.
  • Increased the team's annual sales target to $14M (topline revenue), achieving ~£4M YoY growth.
  • Lead and managed the national sales team, setting strategic direction and targets to drive revenue growth, while ensuring alignment with overall business objectives and delivering exceptional customer service across all regions.
  • Led all quoting and scoping of tenders for new sales opportunities, collaborating with key stakeholders to ensure accurate and competitive proposals that met client requirements and maximised business potential.
  • Developed and implemented sales strategies, which unlocked new revenue streams through affiliate partnerships and expanding market reach.
  • Cleancorp is a commercial cleaning company with 30 years’ experience serving leading brands and government organisations across Australia and New Zealand.

REGIONAL SERVICE & SALES MANAGER

BUHLER GROUP
02.2020 - 04.2022
  • Company Overview: As the leader of Buhler's regional service and sales team, I oversaw cross-functional relationship delivery, staff training, and a top-tier concierge customer experience.
  • Surpassed FY20 sales revenue target by 16% and increased gross profit.
  • Exceeded proactive sales targets by 9% through service delivery agreements.
  • Achieved consistent growth in existing customer accounts through cross-selling.
  • Enhanced staff skills through peer reviews and development programs.
  • Improved operational efficiency through systematic review and documentation.
  • Managed occupational health and safety for service engineers.
  • Led the rollout of Buhler's regional value proposition.
  • Implemented staff engagement tracking and ongoing improvements.
  • Continuously tracked Voice of Customer for product development.
  • As the leader of Buhler's regional service and sales team, I oversaw cross-functional relationship delivery, staff training, and a top-tier concierge customer experience.

NATIONAL PARTNERSHIP MANAGER

COMPUTERTRANS
11.2017 - 02.2020
  • Reporting to the CEO, I led all strategic customer initiatives nationally, ultimately responsible to lead cross-functional teams of up to 25 employees and organically increase revenue generated from existing business and grow new customer accounts.
  • Grew revenue from $4M in 2018 to $10M in 2019 through strategic market penetration and re-engaged dormant clients.
  • Led by example, mentoring and developing a team of 6 (4 Account Managers and 2 Field Sales Engineers), coaching them to build self-sufficiency and cultivate strong, lasting client relationships through direct engagement and consistent support.
  • Created a revenue maximisation programme, increasing service uptake and supporting business development.
  • Led tender processes, developing product, pricing strategies, and pitching to high-profile clients.

SENIOR PARTNERSHIPS MANAGER

AIMIA
London, United Kingdom
02.2017 - 10.2017
  • Company Overview: AIMIA (formerly Carlson Marketing) is a global leader in loyalty programs for major banks, supermarkets, and airlines. Over 11 years at AIMIA, I advanced through multiple roles, consistently driving sales growth by providing excellent service to key accounts.
  • On-boarded a new digital gift card redemption partner, leading the digital design and customer experience, technical API implementation and working with partners to ascertain an effective redeemable member product catalogue of rewards.
  • Designed, tested, and successfully executed Nectars largest annual marketing campaign “Summer of Rewards”, which saw 350,000 loyalty redemptions in a two-week period (£11m of revenue) 25% increase YoY.
  • Reinvigorated the Nectar loyalty program customer journey, consisting of email and website engagement, ensuring that project timelines were met on time and to budget.
  • AIMIA (formerly Carlson Marketing) is a global leader in loyalty programs for major banks, supermarkets, and airlines. Over 11 years at AIMIA, I advanced through multiple roles, consistently driving sales growth by providing excellent service to key accounts.

SENIOR ACCOUNT MANAGER

AIMIA
Australia
09.2014 - 11.2016
  • Over 2 years grew revenue from $30m > $120m and incremental profit from $2m > $22m, exceeding set sales and services targets annually.
  • Moved loyalty within Tabcorp from a marketing function to a core business pillar, with millions of dollars invested each subsequent year on new products and enhancements to meet new opportunities.
  • Worked with multiple project and discipline teams in disparate regions to develop and manage effective programs and products.
  • Developed strategy and roadmaps through research to deliver features that met the objectives of desired goals and strategies.
  • Led design, launch and management of world first wagering loyalty program/product “Tab Rewards”.

ACCOUNT MANAGER

AIMIA
Australia
07.2012 - 09.2014
  • Surpassed customer loyalty points redemption target by 20%.
  • Implemented BIG data systems to analyse 2M+ daily transactions, leveraging insights for strategic decisions and member engagement.
  • Spearheaded an organisational transformation project to transition IT capabilities to an outsourced partner, managing governance, risk, and agile delivery.
  • Victoria program achieved $93M in turnover and $11M in incremental revenue for the member analysis group.

CONTACT CENTRE TEAM LEADER

AIMIA
Australia
02.2010 - 07.2012
  • Coached and mentored contact centre agents to exceed quality, sales, and service KPIs, providing regular feedback to maximise employee development.
  • Attained a 99% team quality service mark by ensuring adherence to service levels and delivering exceptional customer satisfaction.

CONTACT CENTRE OPERATIONS VARIOUS ROLES

AIMIA
Australia
10.2006 - 02.2010
  • Initially at AIMIA I started in a variety of customer service (call centre) roles as well as operational administrative roles.
  • In this time, I had my initial step into the corporate world, and the grounding for my future career at AIMIA and beyond.

Education

HSC -

Holsworthy High School
Holsworthy
11-2003

Skills

  • Financial analysis
  • Project management
  • Customer relationship management
  • P&L management
  • Sales strategy development
  • Data analysis

References

Available upon request.

Timeline

REGIONAL MANAGER

EFM Logistics
04.2023 - Current

NATIONAL SALES MANAGER

CLEANCORP PTY LTD
04.2022 - 04.2023

REGIONAL SERVICE & SALES MANAGER

BUHLER GROUP
02.2020 - 04.2022

NATIONAL PARTNERSHIP MANAGER

COMPUTERTRANS
11.2017 - 02.2020

SENIOR PARTNERSHIPS MANAGER

AIMIA
02.2017 - 10.2017

SENIOR ACCOUNT MANAGER

AIMIA
09.2014 - 11.2016

ACCOUNT MANAGER

AIMIA
07.2012 - 09.2014

CONTACT CENTRE TEAM LEADER

AIMIA
02.2010 - 07.2012

CONTACT CENTRE OPERATIONS VARIOUS ROLES

AIMIA
10.2006 - 02.2010

HSC -

Holsworthy High School

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