Mark White
Bli Bli,QLD
Summary
At Woolworths Supermarket, I spearheaded initiatives that significantly enhanced store performance and customer satisfaction. My expertise in merchandising strategies and employee coaching, coupled with a knack for fostering professional relationships, led to innovative inventory adjustments and a notable improvement in service quality standards.
Overview
32
32
years of professional experience
Work History
Grocery Team Leader
Woolworths Supermarket
10.2024 - Current
- Collaborated with store management to develop innovative solutions for improving overall store performance.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for increased revenue generation.
- Participated in community outreach initiatives as a representative of the company to strengthen brand presence within the local market.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery and Fresh Convenience Team Leader
Woolworths Supermarket
02.2023 - 10.2024
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Collected, arranged, and input information into database system.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Grocery and Fruit and Veg Team Leader
Woolworths Supermarket
12.1992 - 06.2022
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Collected, arranged, and input information into database system.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
Roma State College
Roma, QLD11.1992
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Store Layout
- Scheduling Coordination
- Employee Coaching
- Promotion planning
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer Service Management
- Training and mentoring
- Employee Training
- Complaint Handling
- Safety Monitoring
- Employee Management
- Interpersonal and written communication
- Visual Merchandising
- Product Merchandising
- Budget Administration
Timeline
Grocery Team Leader
Woolworths Supermarket
10.2024 - Current
Grocery and Fresh Convenience Team Leader
Woolworths Supermarket
02.2023 - 10.2024
Grocery and Fruit and Veg Team Leader
Woolworths Supermarket
12.1992 - 06.2022
High School Diploma -
Roma State College
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