Mark White
Bli Bli,QLD
Summary
At Woolworths Supermarket, I spearheaded initiatives that significantly enhanced store performance and customer satisfaction. My expertise in merchandising strategies and employee coaching, coupled with a knack for fostering professional relationships, led to innovative inventory adjustments and a notable improvement in service quality standards.
Overview
32
32
years of professional experience
Work History
Grocery Team Leader
Woolworths Supermarket
Maroochydore, QLD
10.2024 - Current
- Collaborated with store management to develop innovative solutions for improving overall store performance.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly for increased revenue generation.
- Participated in community outreach initiatives as a representative of the company to strengthen brand presence within the local market.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery and Fresh Convenience Team Leader
Woolworths Supermarket
Kawana Waters, Maroochydore Plaza
02.2023 - 10.2024
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Collected, arranged, and input information into database system.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Grocery and Fruit and Veg Team Leader
Woolworths Supermarket
Roma, Toowoomba, Dalby And Bundaberg
12.1992 - 06.2022
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Collected, arranged, and input information into database system.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
Roma State College
Roma, QLD11.1992
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Store Layout
- Scheduling Coordination
- Employee Coaching
- Promotion planning
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer Service Management
- Training and mentoring
- Employee Training
- Complaint Handling
- Safety Monitoring
- Employee Management
- Interpersonal and written communication
- Visual Merchandising
- Product Merchandising
- Budget Administration
Timeline
Grocery Team Leader
Woolworths Supermarket
10.2024 - Current
Grocery and Fresh Convenience Team Leader
Woolworths Supermarket
02.2023 - 10.2024
Grocery and Fruit and Veg Team Leader
Woolworths Supermarket
12.1992 - 06.2022
High School Diploma -
Roma State College