Mark Williams
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Operations Manager
Bawley Bush Retreat
01.2011 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
Caretaker Manager
Merry Beach Caravan Park
09.2007 - 03.2011
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Skills
- Health and Safety Compliance
- Customer Retention
- Incidents Management
- Inventory Management
- Maintenance Planning
- Labor Relations
- Process Improvement
- Customer Service
- Maintaining Compliance
- Team Leadership
- Stakeholder Relations
- Revenue Generation
Fishing, gold detecting.
Passionate local fisherman, boat owner, local/national competition entrant, always happy to share my local knowledge of the area to visitors and newcomers alike.
Always ready to prospect the local hills, ranges and creeks and again happy to share my knowledge and experience to any who ask.
Timeline
Operations Manager
Bawley Bush Retreat
01.2011 - 03.2021
Caretaker Manager
Merry Beach Caravan Park
09.2007 - 03.2011
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