Mark Wilson
Perth,WA
Summary
A seasoned professional with a proven track record in leadership and customer satisfaction, notably at Canberra Trademark Roofing P/L. Expert in order management and renowned for exceptional telephone etiquette, I excel in driving performance improvement and health code compliance, securing a loyal client base through meticulous attention to detail and proactive problem-solving.
Overview
16
16
years of professional experience
Work History
Crew Team Member
Global Ballooning
Dixons Creek, Victoria
11.2021 - 05.2023
- Picked up passengers from city to Yarra Valley, assisted with instructing passengers with flight details and requirements. Reassured where necessary and assisted with getting into balloon baskets. Assisted pilots with all flight requirements. Liaised with passengers and pilots and after flight breakfasts. Returned passengers to city or designated drop off. Maintained and cleaned buses after each flight.
Director and Trainer
My Local Gym Canberra Pty Ltd
Amaroo, Australian Capital Territory
08.2018 - 08.2021
- Greeting members and guiding them through the processes of gym training. Running group classes and one-on-one training. Managing every day business. Creating media posts and advertising. General maintenance and upkeep of the gym and all of its equipment. Listening to people's feedback and acting on suggestions for improvements. Actively involved with promotions and events.
Managing Director
Canberra Trademark Roofing P/L Self employed
Fraser, Australian Capital Territory
03.2007 - 12.2019
- Managed and directed all aspects of the business. Working on site and performing all necessary requirements to customer satisfaction. Administrated all quoting and invoicing. Built great rapport with my customers and answered all questions and enquiries in a prompt and friendly manner. Employed workers when necessary and was always on site to teach and guide them. Ran stock control and purchasing of all materials required. I worked closely with several real estate agencies and property managers. I had many regular and repeat clients due to my personal professionalism and regard for detail.
Education
Some College (No Degree) - Year 11 Graduate
Aquinas College
Ringwood, VICSkills
- Order Management
- Telephone Etiquette
- Cleaning and sanitation
- Cash Handling
- Ordering Procedures
- Product Promotion
- Performance Improvement
- Health Code Compliance
- Order delivery practices
- Point of sale system
Interests and involvements.
- I'm a very health conscious person who trains regularly in the gym and outdoor activities. I believe strongly in building the best relationships possible with people. I have participated in several sports including AFL, squash, indoor cricket and martial arts. I have a very strong work ethic and will give my best to the job at hand. I'm also a very keen motorcycle rider who loves going on adventures with friends. I enjoy camping, hiking, boating socialising.
Timeline
Crew Team Member
Global Ballooning
11.2021 - 05.2023
Director and Trainer
My Local Gym Canberra Pty Ltd
08.2018 - 08.2021
Managing Director
Canberra Trademark Roofing P/L Self employed
03.2007 - 12.2019
Some College (No Degree) - Year 11 Graduate
Aquinas College
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