Mark Winchester
Coorparoo,Brisbane,QLD
Summary
Creative, passionate, hard-working, friendly, and reliable person with a desire to succeed. You will always find me with a smile on my face, coupled with a positive outlook and welcoming disposition. A team player with a strong work ethic who wants everyone to succeed.
A quick learner, reliable, trustworthy and friendly, I am both a team player and someone very capable of working autonomously, with little direction or supervision. I thrive in fast-paced environments and work well to deadlines. Words on paper are unable to convey my personality so I would welcome the opportunity to meet in person to see if I am a good fit for your business. I look forward to hearing from you so we can continue this conversation and hopefully start a working relationship that benefits us both. Kind regards Mark Winchester markthatsgorgeous@gmail.com 0410 545 055
Overview
36
36
years of professional experience
Work History
Customer Experience Associate
Tech Mahindra Telstra Call Centre
05.2022 - 10.2022
- Supporting Telstra customers needing assistance with NBN service using multiple platforms, all while ensuring a positive customer experience and outcome
Assistant Customer Service Manager
Woolworths Indooroopilly
01.2022 - 05.2022
- Working on front end in Assistant Manager role, responsible for supporting and assisting the CSM to ensure excellent customer service, positive team experiences, and customer feedback
- Liaised with suppliers, monitored inventory, stock control and auditing, customer service, adherence to Food Safety and Food Service legalities.
Front End Supervisor
Woolworths Moorooka
02.2019 - 01.2022
- Working on front end in Assistant Manager role, responsible for supporting and assisting the CSM to ensure excellent customer service, positive team experiences, and customer feedback
- Liaised with suppliers, monitored inventory, stock control and auditing, customer service, adherence to Food Safety and Food Service legalities.
Style Director - Owner
That's Gorgeous
09.2003 - 06.2019
Sales Executive / Creative Activation
Proctor & Gamble - Priceline
06.2016 - 02.2019
- Managed client services (briefs, budget, location, talent)
- Property styling for property developers
- Coordination of photographers, make up artists, hairstylists
- Purchasing of props and accessories
- Supply of various visual merchandise installations to a range of shopping centres.
State Merchandising Manager
Calvin Klein Jean
09.2003 - 08.2007
Qld State Visual Merchandising Manager
The Just Group
07.2003 - 09.2003
Qld State Visual Merchandising Manager
Cassells Group
02.1988 - 04.1988
Set designer/builder and Puppet Operator/Builder
Qld State Marionette Theatre Company
02.1987 - 03.1988
Education
Zenger Millar Management Certificate -
01.1995
Certificate of Domestic Design -
01.1992
Certificate of Fashion Design -
01.1988
Certificate of Fashion Illustration -
01.1988
Skills
- Quality Control
- Order Processing
- Customer Service
- Time Management
- Adaptability and Flexibility
- Analytical Skills
- Reliability
- Problem-solving abilities
- Problem Resolution
- Goal Setting
- Calm and Professional Under Pressure
- Senior leadership support
- Team building
- Conflict Mediation
- Billing Adjustments and Refunds
- Inbound and Outbound Calling
- Customer service excellence
- Customer Relations
- High-energy attitude
- Professional phone voice
- Decision-Making
- Customer Relationship Management (CRM)
- Interpersonal Skills
- Time management abilities
- Customer Account Management
- Quality Assurance Controls
- Project management abilities
- Professional Demeanor
- Microsoft Office
- Written Communication
- Team Collaboration
- Professionalism
- Understanding Customer Needs
References
- Melina Howard, Woolworths, Dept Manager, 0402402569
- Sandra Morgan, Woolworths, Customer Service Manager, 0404 137 136
Timeline
Customer Experience Associate
Tech Mahindra Telstra Call Centre
05.2022 - 10.2022
Assistant Customer Service Manager
Woolworths Indooroopilly
01.2022 - 05.2022
Front End Supervisor
Woolworths Moorooka
02.2019 - 01.2022
Sales Executive / Creative Activation
Proctor & Gamble - Priceline
06.2016 - 02.2019
Style Director - Owner
That's Gorgeous
09.2003 - 06.2019
State Merchandising Manager
Calvin Klein Jean
09.2003 - 08.2007
Qld State Visual Merchandising Manager
The Just Group
07.2003 - 09.2003
Qld State Visual Merchandising Manager
Cassells Group
02.1988 - 04.1988
Set designer/builder and Puppet Operator/Builder
Qld State Marionette Theatre Company
02.1987 - 03.1988
Zenger Millar Management Certificate -
Certificate of Domestic Design -
Certificate of Fashion Design -
Certificate of Fashion Illustration -
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