Mark Wood
Cheltnham,NSW
Overview
5
5
years of professional experience
1
1
Certification
Work History
MR Driver
Reece Group
Prospect, NSW
08.2023 - 12.2023
- Operating Medium-Rigid Vehicles ranging from 8t-14t.
- Multi-drop delivery - commercial and private
- Safe and efficient transportation of fragile goods and appliances within the scheduled time frame.
- Doing what we can for our customers within respect to company policies to best deliver a great customer service and experience for our customers.
- Specialised in Long Haul runs spanning to Bomaderry, Canyon Leigh (highlands), Gosford and any drops along the way, requiring strict time management and special attention to fragile goods to travel far distances and often off road due to delivery locations.
- Strong ability to work independently, yet have strong communications skills to make sure the warehouse are aware of my transit status and can assist me appropriately where needed.
Business Development Manager
4Mile
North Strathfield, NSW
06.2023 - 10.2024
- B2B Marketing and Sales
- Using various CRM's to identify and qualify potential prospects
- Orginise meetings for Potential Prospects with our Corporate Managers to identify our clients needs and develop a bespoke service to best suit them.
- Excersise abilities to make 100's of calls a day and navigating discussions in a favorable direction.
- Fluent with various operating systems and data entry for; Zoominfo, various CRM’s, Noble Systems, and Microsoft Office programs.
Returns and Warranties Manager / B2B Rep
Automotive Superstore
Caste Hill, NSW
12.2022 - 05.2023
- Providing great customer service by de-escalating situations and promptly processing warranty claims with the respective supplier.
- Maintaining a good relationship with all our partners and suppliers.
- Strong communication skills to process claims with other departments and companies in a time sensitive manor to provide our customers with the best service I can.
- Designed a new procedure of operations to more efficiently enter, analyse and access data across different platforms.
- Data Entry using various software's; Excel, Asana, Magento, HTML/ website.
- Ability to work closely with a range of other departments
Materials Officer
Bankstown-Lidcombe Hospital
Bankstown, NSW
05.2021 - 12.2022
- Well versed in data entry for a range of software's and systems to process all incoming and out going goods for the entire hospital.
- Transportation of goods through out the hospital in a safe and timely manner.
- Leading a team of 4-5 handlers to efficiently manage work load and complete all required duties to a high-standard.
- Delivering excellent customer service and patient care
- Assessing inventory and managing stock procurement for all wards.
- Carried out Linen duties (Assessing inventory in each ward, placing orders, replenishing wards and collecting dirty linen).
- Carried out specialised procurement duties i.e. handling the procurement process for high value medical Instruments and machineries.
- Carried out Wards man duties in assisting with patient transport, processing patients and transferring to and from wards.
- Carried out administration duties, admission and discharge of patients
- Requirements to be On-call, extensive work hours each week, Night shifts and double shifts
- Specialised in the Emergency Department and Intensive Care Unit.
Team Leader, Logistics
Kmart
Parramatta, NSW
09.2020 - 09.2022
- Working with a team to decant received stock each day to be processed.
- Working with floor teams to distribute and replenish store shelves.
- Providing a high-standard of customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tasked with learning and performing the Logistics Managers role, consisting of; managing a 3 tier dock, coordinating the incoming and outgoing goods of 15-20 trucks per-day. strict time management as there is only 1 docking bay on the lowest level, and theres is 2 set windows for our stock delivery's in 2 trucks with 24 pallets each.
- Ability to perform tasks independently
- High-Level of communication with other departments to ensure efficient workflow in order to adhere to the strict time management required.
- Excellent time management Skills to have a successful day each day
- Quality control of docks
Night Staff Member
7-Eleven
Minchinbury, NSW
01.2020 - 08.2020
- Carrying out scheduled safety operations checks for fuel pumps, security and inventory.
- Extensive training in awareness, safety and added procedures to specialise on the Night shift.
- Delivered a high-standard of customer service, using all the training provided to de-escalate situations with customers and avoid putting myself in a potentially dangerous or harmful situations.
- Adhering to strict security policies as I worked alone at nights.
- Performed all my responsibilities according to a strict, time sensitive schedule.
- Receiving stock at midnight to restock the store, along-side ensuring all food products are within their expiry dates, ensure temperate controlled products are within specifications.
Education
High School Diploma -
Toongabbie Christian College
Toongabbie09-2020
Skills
- Safety and Emergency Equipment
- Delivery Scheduling
- Logistics Planning
- Securing Materials
- Goods Transport
- Pallet Jack Operation
- Stock Rotation
- Warehouse Organization
- Equipment Safety
- Material Handling
- Medical Terminology
- Work Complaint Handling
- Compensation Structuring
- Time Management
- Conflict Management
- Cleaning and Sanitizing
- Supply Restocking
- Data Entry
- Customer Service
- Hospitality Services
- Relationship Building
- Administrative Skills
- Media Communications
- Computer Skills
- Troubleshooting
- Data Management
- Task Prioritization
- Customer Relations
- Tamil Fluency
- Word Conflict Identification
- Critical Thinking
Certification
- C class Licence
- MR class Licence
- R class Licence
- WWCC
- First Aid training
Languages
English
Native/ Bilingual
Tamil
Full Professional
Affiliations
- Car enthusiast - Have huge passion for cars, been building and modifying them since I got my license.
- Motorcycle Enthusiast - In Parallel, I have a huge passion for motorcycles and riding.
- I enjoy writhing, especially composing short stories.
- Huge love for technology and development, I like being up to date and constantly learning new things and how everything works.
- I enjoy competitive Chess and developing my skills and understanding.
References
References available upon request.
Timeline
MR Driver
Reece Group
08.2023 - 12.2023
Business Development Manager
4Mile
06.2023 - 10.2024
Returns and Warranties Manager / B2B Rep
Automotive Superstore
12.2022 - 05.2023
Materials Officer
Bankstown-Lidcombe Hospital
05.2021 - 12.2022
Team Leader, Logistics
Kmart
09.2020 - 09.2022
Night Staff Member
7-Eleven
01.2020 - 08.2020
High School Diploma -
Toongabbie Christian College