Summary
Overview
Work History
Education
Skills
Language
Timeline
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Erika Kim

Erika Kim

Southbank,Australia

Summary

Hardworking and highly motivated individual with a strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrated a positive attitude to adapt to any situation. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Iglu Pty Ltd
03.2024 - Current
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Contributed to increased occupancy rates through proactive upselling of available rooms and services.
  • Supported administrative tasks such as filing, data entry, and inventory management to ensure smooth operations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Enhanced communication between departments by relaying important messages or requests accurately.

Front Desk Reception

FZG United Pty Ltd
10.2021 - 03.2024
  • Demonstrated superior customer service skills while promptly interacting with guests and resolving complaints or issues.
  • Utilized reservation system to book rooms, manage cancellations, and answer inquiries from potential customers.
  • Inspected rooms before check-in for compliance with cleanliness standards and compliance with company policies and procedures.
  • Maintained an organized inventory of supplies needed at the front desk such as key cards, stationery items, and office forms.
  • Answered questions in person and by phone or email regarding services, rooms and hotel amenities.
  • Assisted guests with check-in and check-out procedures as needed.
  • Handled customer complaints with patience and understanding while striving to ensure satisfaction.
  • Ensured the collection of room deposits, fees, and payments.

Admin support- Intern

People2people
02.2023 - 05.2023
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Prepared or maintained employment records using human resources management system software.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to the appropriate consultant.

Education

Bachelor of Business Management -

Swinburne University of Technology
01.2023

Diploma of Business -

Swinburne University of Technology
01.2019

Skills

    Hard skills:

  • Microsoft Office (Word, Excel, PowerPoint)
  • Adobe

    • Soft Skills:

  • Communication
  • Attention to detail
  • Well-organized
  • Client relationship
  • Multitasking
  • Teamwork

Language

English
Tagalog

Timeline

Customer Service Representative

Iglu Pty Ltd
03.2024 - Current

Admin support- Intern

People2people
02.2023 - 05.2023

Front Desk Reception

FZG United Pty Ltd
10.2021 - 03.2024

Bachelor of Business Management -

Swinburne University of Technology

Diploma of Business -

Swinburne University of Technology

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Erika Kim