Mark Anthony Ubay

• Directed shift operations for chilled beverage warehousing, optimizing quality and on-time deliveries.
• Maintained flawless 100% Post Goods Issue (PGI) record within time constraints, showcasing meticulous planning and effective labor allocation.
• Managed 25-member team and 3 team leaders, fostering collaboration, efficiency, and safety-first culture.
• Achieved 15% reduction in Average Work Rate (AWR) by implementing cross-training and skill utilization strategies, enhancing workforce productivity.
• Utilized data insights to make operational decisions, reduce waste, and enhance efficiency.
• Strategically planned resource allocation, resulting in increased overall work rates and cost-effective labor management for high work volume periods.
• Introduced guided putaways and optimized staging plans, significantly improving warehouse efficiency and streamlined operations.
• Conducted performance assessments, provided coaching, and identified training needs.
• Successfully reengineered staging plans to maximize efficient use of warehouse space, contributing to improved inventory management and reduced operational costs.

• Strategically managed import/export ops for seamless cross-border movements
• Oversaw 3PL partnerships, enhancing logistics efficiency and reducing costs.
• Executed strategies for improved supply chain processes, lowering lead times and costs.
• Coordinated end-to-end logistics, from procurement to distribution.
• Aligned supply chain strategies with business goals through stakeholder collaboration.
• Ensured compliance with international regulations, customs, and trade agreements.
• Utilized data analytics for inventory optimization and accurate demand forecasting.
• Negotiated favourable contracts with carriers, forwarders, and suppliers.
• Led cross-functional teams, fostering collaboration for smooth operations

• Streamlined business processes in alignment with department KPIs, boosting efficiency.
• Developed and enforced compliance strategies, meeting regulations.
• Orchestrated successful initiatives across departments for project success.
• Improved inter-departmental communication, fostering workflow and collaboration.
• Oversaw on-time, in-budget project completions for efficiency.
• Collaborate with various departments to develop annual budgets and forecasts, monitoring actual performance against these financial plans.
• Review and analyze expenses, cost structures, and cost control measures to identify cost reduction and efficiency improvement opportunities.
• Strengthened client bonds via clear communication and alignment.
• Automated order processing, resulting in reduced manual entry time.
• Aligned service and compliance with company-wide goals through stakeholder collaboration.
• Automated order processing, resulting in reduced manual entry time.

• Orchestrated 100+ monthly service appointments for optimised execution.
• Achieved 99% accuracy in meticulous work order documentation and client records.
• Ensured seamless collaboration with service teams, meeting all work order deadlines.
• Expertly communicated with clients, promptly addressing updates, inquiries, and concerns.
• Maintained 100% adherence to company policies and pricing structures while processing invoices.
• Streamlined service contracts and documentation, enhancing efficiency.
• Provided invaluable support to service managers, aiding project coordination and reporting.
• Strengthened client relationships through a customer-focused approach.
• Drove process improvements, enhancing administrative efficiency and response times.

• Led a team of 12 agents, ensuring effective customer handling.
• Developed strategies for KPI achievement: response times, call quality, and satisfaction.
• Coached agents, optimized skills and enhanced performance.
• Scheduled workforce efficiently, minimizing wait times and abandoned calls.
• Collaborated cross-functionally to address escalations and improve service.
• Analyzed call data, driving process improvements and training initiatives.
• Fostered a positive team environment for continuous growth.
• Utilized call centre software for performance insights.
• Ensured compliance with protocols and regulations.
• Resolved challenging customer interactions effectively.