MARK ANTHONY JR BAYLON
Greenvale,Victoria
Summary
Self-motivated, efficient in fast-paced multitasking environments, able to prioritize effectively and deliver results with high levels of responsibility and accountability. Skilled at building connections with people to promote promote trust and rapport. Excellent communication skills combined with analytical and attentive nature.
Overview
5
5
years of professional experience
Work History
Store Assistant
Aldi Foods
09.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Operated POS system to process payments and provide receipts.
Dock Hand
Toll Group
11.2022 - 08.2023
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Followed verbal and written instructions to properly move and ship products.
- Assembled pallets and crates for secure transportation of materials.
- Supported dock management in implementing procedures for improved workflow and staff performance.
Picker & Packer
Elite Staffing Solutions
01.2022 - 04.2022
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Verified proper labeling and identification on all orders before shipment.
- Picked and packed order items.
- Had to leave employment due to clashes with work start times and school.
Customer Service Cashier/ Kitchen Hand
Hoy Pinoy
11.2019 - 12.2019
- A food stall in an annual event called “Night Noodle Market” that lasted one month.
- My tasks included; handling and preparing food, taking orders as well as interacting with customers constantly and cleaning up and closing
- This event took place on November-December 2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor Of Biomedicine - Medical
La Trobe University
Bundoora, VICVictorian Certificate Of Education -
Hume Secondary College - Dimboola Rd. Campus
12.2022
Skills
- Good communication skills
- Dedicated
- Team Collaboration
- Flexible
- Independent
- Critical Thinker
- Fast and Eager Learner
- Adaptable and Flexible
- Educational Feedback
- Corrective Actions
- Conflict Resolution Techniques
- Social Perception
Timeline
Store Assistant
Aldi Foods
09.2023 - Current
Dock Hand
Toll Group
11.2022 - 08.2023
Picker & Packer
Elite Staffing Solutions
01.2022 - 04.2022
Customer Service Cashier/ Kitchen Hand
Hoy Pinoy
11.2019 - 12.2019
Bachelor Of Biomedicine - Medical
La Trobe University
Victorian Certificate Of Education -
Hume Secondary College - Dimboola Rd. Campus
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